Gee, I guess we must have had a completely different experience from the norm of other customers then. Interestingly though, that same Greystone I mentioned that was advertised as a new unit by Crossroads but actually had been previously owned and used for almost 4 months, is still advertised on their website as of this afternoon as new. Look for it under "new" stock, item #9121. I'm sure the next inquiring customer who calls them and asks about this will eventually be told the truth but it seems to me this might be a deceptive business practice. I mean, what is their definition of "new"? If it is used, it should be advertised as used, right? We think so. We thought that was pretty shady.