Cheryl,
Got this email reply yesterday!
Dear Ms. Bylinski:
Thank you for your email and for contacting the Maryland Transportation Authority (MDTA), which owns and operates the State's toll facilities.
We appreciate your bringing this matter to our attention and apologize for the situation you experienced. I have taken the liberty of forwarding your email to our Northern Region Administrator and to the appropriate staff with our contractor, which operates the facility on our behalf, so that they may investigate this matter further and respond to you directly.
Thank you again for your email, and please let us know if we may assist you further.
Kerry Brandt
Division of Communications