On the way to Florida last week I lost a set of keys to my 5th wheel. I thought, no problem, I have the extra set given to me by my dealer. When I went to use the duplicate set, the dealer had given me a duplicate door key, three CH 751 keys, but no duplicate baggage door slam latch keys! Therefore, I couldn't get into my convenience center to hook up!! It cost me $150 to have a lock smith pick the locks at the campground!!
After we arrived at our destination in Florida, I called Heartland's customer service and told them I need a replacement Southco R001 key for my slam doors. It was if I was speaking a foreign language, the customer service person did not have a clue as to how I could get a replacement key (who in the heck is Hartland hiring for customer service these days). I then found Southco's telephone number on-line and they told me they cannot sell anything directly to retail customers. They gave me the number of a company they sell to and they told me they couldn't sell directly to the public!
Does anyone know how I can get a replacement key (Southco R001) for the baggage door? I found another Big Horn at the campground and their R001 key fit my doors. I guess I can borrow his key and take it to a lock smith to have one made if I can find one who has the key blanks. So far, I can't find one who has RV key blanks.
Jerry Orndorff
2011 Big Horn 3670RL
After we arrived at our destination in Florida, I called Heartland's customer service and told them I need a replacement Southco R001 key for my slam doors. It was if I was speaking a foreign language, the customer service person did not have a clue as to how I could get a replacement key (who in the heck is Hartland hiring for customer service these days). I then found Southco's telephone number on-line and they told me they cannot sell anything directly to retail customers. They gave me the number of a company they sell to and they told me they couldn't sell directly to the public!
Does anyone know how I can get a replacement key (Southco R001) for the baggage door? I found another Big Horn at the campground and their R001 key fit my doors. I guess I can borrow his key and take it to a lock smith to have one made if I can find one who has the key blanks. So far, I can't find one who has RV key blanks.
Jerry Orndorff
2011 Big Horn 3670RL
