We purchased our Landmark from RVs for Less in June 2011, and would highly recommend them. They do a very thorough PDI prior to your arrival to finalize the sale, and then do a second PDI with the buyer at the time of sale. From what we understand, they take 5 days and go through every aspect of the camper with a computerized checklist. They pay for two days at a nearby campground to allow you to familiarize yourself with the unit and give them a chance to address any issues you may encounter before taking it home. We didn't have any problems, but I understand if you do have something that needs to be fixed, they send someone to the campground to take care of it. We lived in NY, so we did not return to RVs for Less for any repair work, but while we were there, there were people coming in to have warranty work done. We have never heard anyone with any negative comments about RVs for less. They are a family run business and we were very impressed with their professionalism, their knowledge of the product, and their attitude toward service.