Marshall and I are sitting in the KOA in Harper's Ferry, WV, as we had a mandatory evacuation Friday from Kent Island, MD, due to Hurricane Irene. While trying to load the TT to head out of town, we had no power to the TT after plugging in the power cord. Marshall called Heartland Customer Service and Mike quickly returned his call. Our issue was very simple but when you're rushed and worried, rational thinking flies out the window. So a BIG THANKS to Mike as we are safe and comfortable in our North Trail.