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jack-green
06-14-2009, 10:55 AM
Just back from first trip 2800rls got to yellowstone park and wanted to remove trailer from truck and the jacks failed. the motor runs the cross shaft turns both shafts on the jacks the jacks are not loose. we dropped the jacks and they supported the trailer so we could spend 2 days in the park. when we got ready to leave the guys in the campground helped us with floor jacks to get hooked up again. will take to dealer monday hope warrenty holds up.:confused:

westxsrt10
06-14-2009, 01:47 PM
Interesting......both jacks failing at the same time. It's not the shear pins on the square shafts because it still rotates, not the motor because it runs, not the gear box. Thinking, does it grunt or change speeds like its trying to lift it or does it just free spin? Its hard to beleive both worm gears on both jacks are busted because overloading them should blow the fuse.

jack-green
06-14-2009, 06:16 PM
it spins free you can see it turning the shafts going into the jacks compartment but no movement of the jacks either up or down. also i have the marks so i dont bring them up to far and the marks are still visable? will post when i see the dealer.

boatto5er
06-14-2009, 07:21 PM
Similar to my failure last weekend, but only my right front went out. A mystery so far. Hopefully we'll be repaired this week and the dealer can tell me what broke.

westxsrt10
06-20-2009, 04:51 PM
So what happen? Did it get fixed and what was the problem, please keep us informed. Thanks

jack-green
07-01-2009, 02:02 PM
just back from dealers to fix front jacks. Not a happy camper. heartland would not warrenty jacks. shear pins on both sides broken 15 yrs of 5th wheeling never had this problem 1 trip with this one and broken? looking on forum many others having a front jack problem. needs to have a limit switch if its that flimsy.

Jim & Harriet
07-01-2009, 03:16 PM
what did they say went bad? what year is your 2800?

jack-green
07-01-2009, 04:47 PM
2009 under warrenty untill sept. shear pins inside jack legs both broke. heartland and lippert say you cant raise jack legs all the way up or this will happen. sounds stupid if you ask me why dont they fix it to work correctly. I can run the slides all the way in I can run the rear jacks all the way up. but the front jacks have to be stopped before they are fully retracted. would have been nice for something in the manual or the dealer walk through to tell you the weakness of the jacks, maybe heartland could mark the jacks as to full retraction?:mad: still love the trailer:o

porthole
07-01-2009, 06:31 PM
All of our utility trailers with electric jacks automatically stop (turn off) when fully retracted.

Would have thought that the landing jacks were the same.

Are the shear pins easy enough to change? Do we need to carry spares?

Jim & Harriet
07-01-2009, 07:23 PM
it may be different on other models, but on our camper there is an outer cylinder around the jack-leg. it (the outer cylinder) extends about six inches from the bottom of the camper.
when the jack is retracted, as the footplate of the jack becomes flush with the bottom of the cylinder there is also a "noise" indicating it is time to stop.
are you saying that i should stop before the plate touches the bottom of the cylinder?
hope this is not too confusing.
thanks for the info.

jack-green
07-02-2009, 09:00 AM
My dealer says keep the jacks about 6" down from full retracted. To replace pins is a 4 hr job at dealers not something that can be done in the field. :confused:

porthole
07-02-2009, 04:16 PM
My dealer says keep the jacks about 6" down from full retracted. To replace pins is a 4 hr job at dealers not something that can be done in the field. :confused:


That does not make snese.

jack-green
07-02-2009, 04:42 PM
I agree! There should be a limit switch at least. but to save 400$ to repair i will leave the jacks 6" down that will be the same depth that my spare tire hangs down so it shouldnt hit the ground. I have painted the first 6" red so i wont go higher.

Cyncwby
07-02-2009, 05:25 PM
Hey way to go Heartland!!! After how many owners experience broken front jacks?? You know it's a problem, why don't you have this info in your owners manual or at least as this man did paint a line on them so they can see where the limit is. Absolutely NO EXCUSE for not taking care of this under warranty.

ppenka
02-14-2010, 06:55 PM
I'm glad i found this post. i have a 09 3300sk and i just found out that the sheer pin on my Left landing gear is bad. I have been using it for a year and a half and towed it from So Cal to Washington St. on the second day i stopped at a rest stop to let the dog out and did a walk around and noticed that the internal post did not come up all the way. Tried putting it down and that was the wrong thing to do. It would go down but not up. To make a long story short. I pulled into the R V park in bellingham and I could not get the left landing gear down nor will it hold any weight. Needless to say I have no truck (its still under the trailer). There just happened to be a RV repair guy staying at the Park and he came over to let me know what the problem was. The sheer pin. I am still happy with the camper and the support I have been given from Jim and this site. Its just putting me in a bind right now since I don't have my truck. Is this a problem with the Heartland models and Lippert? i do believe my 5th wheel is out of warranty. Has anyone else had any problems like I have encountered?

Jburks
02-14-2010, 07:16 PM
I had to replace a leg on my Sundance 2900 MK, I found out that the warranty from Lippert is only 1 year, you would think Lippert would address this issue as several owners have had this problem. I don't blame Heartland because Lippert is the manufacturer and should stand for repairs or fix the issue of faulty shear pins, I know for a fact that I didn't raise the leg to far as I have them marked about 4 inches from being at the top.

jonesj2
02-15-2010, 03:34 PM
Can someone post picture of the marking on the legs? I there any way to post pictures of the pins that are breaking. I have a 2900MK and need to look into this.

Question can the unit drop if the pin snaps while it is on the ground while camping or in storage?

westxsrt10
02-16-2010, 05:10 PM
The red line is my safe area...if the red line disappears up inside the upper jack then bottoming out will occure. Find your upper most retraction point by carefully raising the leg until you hear the motor change speed. ( note-the unit must be supported by your truck during the marking process )

jonesj2
02-17-2010, 11:23 AM
Thanks for the picture westxsrt10 that gives me abetter idea on what I need to do to mark the legs.

furcuz
05-08-2010, 12:44 PM
The wife and kids came home had camper (2009 26rk) all ready to go on our weekend camping trip. Went to put the camper on the truck. Guess what left landing gear would not retract. Had to pull entire landing gear to get to 89cent busted shear pin. I guess i over extended. Camper 3months out of warrenty. Needless to say ruined our weekend. xxxxxx

westxsrt10
05-08-2010, 01:13 PM
I agree...there needs to a limit switch on the upper and lower most travel points. Too bad your fuse didnt blow first like ours did on the first trip out. (hand cranking in 100+ degree sun with the whole RV park watching) Painting upper and lower limit lines/ marks as worked for us but i still cross my fingers everytime the jacks are in use.

TXBobcat
05-08-2010, 06:24 PM
I just got to thinking the other day about the landing gear problem with the fuses..

About the end of 2008 I had my Bighorn 3400RE at the dealer. They had done some work on it and we had to stay in a motel. When they were finished they told me to hook up and get on the road. It was in their front bay. I backed up to the trailer and it was high enough that I could get right up to the pin box. I hooked up and started to raise the landing gear. I was holding the button and watching legs go up. Had a long way to go. It had not set down on my truck much at all. Then all of a sudden I heard two loud POP's. Couldn't figure what the problem was. Two guys came out to see what the problem was and as I looked around, the pins that were in the legs had bent down and broke off. The legs were still on the ground. I had lowered it far enough that the pin housing had contacted the frame and broke the whole part on the legs.

They looked at the legs had me disconnect and pull out. Took a forklift and raised the trailer so the landing gears were off the ground. Pulled the old pens out and replaced them. Slid the legs up into the landing gear, lowered it to the ground. I backed under the pin box and connected back up with no problem.

Why didn't my landing gear blow a fuse? Now that I mention it I will probably blow a fuse on Friday.

Just a thought.

BC

porthole
05-10-2010, 08:21 AM
Where are these pins that break and don't allow electric operation but still allow hand cranking?

monty21164
05-16-2010, 10:01 AM
Just brought my 2011 3200RE home first thing, blowed fuse on front legs, Are amp/torque swtiches not used anymore?? I hope this not a trend with the rest of the unit.

westxsrt10
05-16-2010, 04:38 PM
Just brought my 2011 3200RE home first thing, blowed fuse on front legs, Are amp/torque swtiches not used anymore?? I hope this not a trend with the rest of the unit.

Leave you unit connected to the truck and get those landing gear posts painted with high and low limit stripes.

TGLBWH
05-16-2010, 07:51 PM
first time out in my ER 34QSRL I also had my front jacks fail. Fortunately it is being fixed under warranty. As stated previously and as i have, on this forum before, a simple limit switch or as my 1994 Damon unit i sold to buy the current unit, a clutch that wouldn't allow it to go too far in either direction. After reading this forum for several months I can't believe how many jack problems. Obviously a design error that needs correcting. Heartland should go to lippert and demand changes to what is a poorly designed system. You should not have to try and push a switch and bend over an try to look at your jacks at the same time. Maybe if i stand on my head and push the switch with my toes I can keep a good eye on it

jwb187
06-19-2010, 02:13 PM
This coming Monday I have an appointment to get my landing gear worked on......I was enroute to Yellowstone a couple of weeks ago and my jacks quit me in Nebraska....was unable to raise to get on truck...found out that a peg had broken off the foot of the electric motor and motor was flopping around not making any traction with landing gear post. Bought new foot, unit worked fine for one day then same thing happened again, like something is binding up inside legs and causing motor to strain and overheat. Finally made it to Yellowstone, had problem getting trailer up to get on truck day we left but finally got it up enough....drove home and never unhooked it. From reading these posts I may have overextended gear at some time and broken a shear pin that is hanging up inside post....anyway I agree with prior posters that there should have been some type of instruction as to how far to raise the jacks.....counting the money spent on vacation on the jacks and what I probably will spend at the dealer....sounds like at least a thousand will be spent correcting problem. jwb.

noobee
06-20-2010, 09:12 AM
This coming Monday I have an appointment to get my landing gear worked on......I was enroute to Yellowstone a couple of weeks ago and my jacks quit me in Nebraska....was unable to raise to get on truck...found out that a peg had broken off the foot of the electric motor and motor was flopping around not making any traction with landing gear post. Bought new foot, unit worked fine for one day then same thing happened again, like something is binding up inside legs and causing motor to strain and overheat. Finally made it to Yellowstone, had problem getting trailer up to get on truck day we left but finally got it up enough....drove home and never unhooked it. From reading these posts I may have overextended gear at some time and broken a shear pin that is hanging up inside post....anyway I agree with prior posters that there should have been some type of instruction as to how far to raise the jacks.....counting the money spent on vacation on the jacks and what I probably will spend at the dealer....sounds like at least a thousand will be spent correcting problem. jwb.

I replaced my lift system with the 5th-Wheel Electric Landing Gear system from Ultra-Fab: http://www.ultra-fab.com/fw.cfm. Installed cost was just a little over a grand.... well worth the money on this instead of constantly have to replace motors & gear boxes.

CS