Landmark Augusta
We ordered our Landmark last year and were pleased to find out the it was going to be one of the first 2010 off the line and that got us some great upgrades/changes. We love the floorplan for all the storage and kitchen space. As we live in the trailer full-time we ordered it with many of the options including: washer and dryer, 5.5Kw Generator, dual pane windows, 2nd A/C unit in the bedroom, tank heaters, 4 door refer, leather chairs, and slide awnings. Overall we LOVE the trailer and it has worked for us very well for the past year. We have had some issues though.
1. Leaks from PEX fittings - I crimped many of the clamps with a set of end cutters.
2. Leak at toilet fitting - I cut off the fitting as it was cross-threaded and replaced it with a new fitting.
3. Toilet would not hold water - called dometic and they sent replacement part at NO cost, it is kinda a recall item.
4. Bedroom slide would not seal when closed - I adjusted the hydraulic ram about 1/2" and all better.
5. Failed check valve on water heater output - I replaced it with a 1/4 turn ball valve (heartland received a large defective batch and has found a new supplier I believe)
6. FM antenna adapter broke - Called Heartland service and a new one was sent at no cost.
7. Power converter stopped working - Called Heartland service and a new one was sent at no cost.
8. Leather chair seat broke - emailed Flair and was sent a replacement at no cost.
9. Sink drain baskets leaked - removed and replaced and sealed with plumbers putty.
10. Fridge would not stay cold in the 105 degree heat of a Texas summer - this is a problem with all manufacturers with refrigerators in a slideout not a heartland issue - I install a 12 volt rocker switch to bypass the thermo-switch that turns on the vent fans on the back side of the fridge and it would stay cold (between 34 and 39 degrees) for the hottest 10 weeks of the summer, and then we moved to Washington.
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11. Noticed the Quad steps are bending downward - Called Heartland service and they are contacting Elkhart tool and die for a response, still pending, but only started this one last week.
This may seem like a lot of issues but they were all easily addressed and many may have been avoided IF I had done a proper PDI. Take your time with a PDI and check every inch of plumbing as that is were most of our problems have come from. The other issues are with suppliers that supply parts for many manufacturers, and their service has been just as good as Heartland's. The Landmark's are great trailers and most of the construction is great, just be willing to work with a dealer and/or heartland for any issues you may have.