Steve
I experienced the same problem as you but I waited until I returned home before I initiated any repair/replacement.
What this means in your situation, i.e. now that you have requested that the local repairman come out to your site, is that you are going to have to stay in your present location for whatever period of time it takes for the repair person to request and receive a replacement motor as I doubt, and don't think that Lippert should be required, to pay two repair shops to look at your motor in the event that you must move on.
As you said, it is easy to manually raise and lower the jacks. In fact, after removing the motor which is easy to do, I used my battery powered drill which, I must say, did the job much more quickly that the electric motor.