Since buying my rig in June, I have had problems with the slide not going out properly. The dealer worked hard to fix the problem, but finally the dealer was able to get some assistance from Heartland. They sent two techs to the dealer to work on my rig and some others on the lot. The dealer called me once the work was complete and had the actual Heartland tech go over the worklist to make sure everything was completed correctly. There were a few items that we discussed and resulted in them ordering some additional parts, but the point is they listened to what I had to say. A really good experience and now I get to pick my rig up tomorrow. I truly believe that Heartland stands behind their products.