i have a 2011 3565 rl i bought about 2 months ago ive notice the other day i have two spots one as your walk in the door in the kitchen and another one in my bed that it feels like the wood is broken and the floor is starting to feel like a hole starting can anyone tell me what this could be... i tried to call a dealer in the town am at now and they wont help me since i didnt buy it from them thanks for any help