I do not have the last 6 of my VIN cause the camper and the paperwork have been at an authorized service center since July 28.
On July 28, 2011, I took my 2012 Big Country 3650 to Brown and Brown RV in Kankakee, Ill, for the following:
Shower sliding door on the mega bath completely shattered on our trip to indiana. The lock on the shower failed.
The door handle on the bathroom broke. We had to take it apart and free the occupant of the bathroom.
The seal on the main slide came loose, and was hanging down.
Here is my concern. Brown and Brown indicated that they took pictures of the items broke and requested the parts from heartland immediately after I brought it to them. The wrong shower door was sent and no door handle about two weeks later. I talked to the rep from Brown and Brown who indicated today that the shower door came in, but no door handle. Apparently the seal did come in.
It is now sept and the parts are still not in the hands of the dealer who Heartland recommend i take my camper to. This is a customer service issue and I would like someone to please answer why the correct parts cannot be shipped. On Tuesday I will reach out the heartland.
On July 28, 2011, I took my 2012 Big Country 3650 to Brown and Brown RV in Kankakee, Ill, for the following:
Shower sliding door on the mega bath completely shattered on our trip to indiana. The lock on the shower failed.
The door handle on the bathroom broke. We had to take it apart and free the occupant of the bathroom.
The seal on the main slide came loose, and was hanging down.
Here is my concern. Brown and Brown indicated that they took pictures of the items broke and requested the parts from heartland immediately after I brought it to them. The wrong shower door was sent and no door handle about two weeks later. I talked to the rep from Brown and Brown who indicated today that the shower door came in, but no door handle. Apparently the seal did come in.
It is now sept and the parts are still not in the hands of the dealer who Heartland recommend i take my camper to. This is a customer service issue and I would like someone to please answer why the correct parts cannot be shipped. On Tuesday I will reach out the heartland.