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tcfake613
11-26-2011, 07:27 PM
I just ordered a 3685. It appears... from the photos I'm seeing... that Heartland has decided to go to Concertone systems from the Jensens they've been using recently. Does anyone have a fairly new unit that can confirm this? If so this is pretty disappointing. I will call the factory this week to confirm. I absolutely do not want a Concertone system and can't believe they are going to these from Jensen.

I may ask to have the system deleted completely so I can install my own system.

Another question I have... if the factory guys are reading this, is why do they not use the HDMI capabilities of the TVs they are installing? The Concertone system being installed in the new units does not even have an HDMI output so it needs to be connected to the TV with RCA jacks. The video quality using this type of hookup is extremely poor compared to HDMI.

Any input on this would be appreciated.

Thanks.

TandT
11-27-2011, 12:52 PM
Hopefully the Concertone's have been improved. (On several forums, people refer to them as "Concertjunk".)
In an SOB I had several years ago, I had the Concertone unit replaced twice in 2 years, due to malfunction. (Total 3 units in 2 years!)
If you are able to, I would delete it and save money. Put your own in.
The Jensen is better, but I was disappointed that it does not have a subwoofer output. Trace

tcfake613
11-27-2011, 01:03 PM
Hopefully the Concertone's have been improved. (On several forums, people refer to them as "Concertjunk".)
In an SOB I had several years ago, I had the Concertone unit replaced twice in 2 years, due to malfunction. (Total 3 units in 2 years!)
If you are able to, I would delete it and save money. Put your own in.
The Jensen is better, but I was disappointed that it does not have a subwoofer output. Trace

I agree Trace. The other thing I noticed is that it is NOT 5.1 surround sound. It appears they only install 4 speakers in the ceiling... no center channel and no sub. The Concertone unit they put in doesn't even have 5.1 outputs. The Landmark gets the upgraded Concertone with 5.1 surround sound and HDMI output... BUT not sure I want to upgrade to the "higher end" junk Concertone unit. My in-laws have Concertone in their Cedar Creek and it has never worked right.

It also appears I will have to request special wiring to be run when the unit is being built. I don't see any way I will be able to route cabling from the stereo area to the TV in a 3685.

2psnapod2
11-27-2011, 01:18 PM
In our 2011 LM Key Largo, they put a Panasonic Entertainment system. If they have moved away from this system or one like it, they have made a big mistake in my view.

branson4020
11-27-2011, 01:33 PM
Isn't it kind of silly to even HAVE a 5.1 system if you have to sit behind the rear speakers? In the confined space of our rig, I know I can't really get any effect.

jlsabat
11-27-2011, 01:45 PM
[Q I agree the system sucks.They give us a hdtv and not even a blu ray player how cheap can you get!! I just ordered a new 2012 gc as soon as i get it i will be removing the Jenson system.I hope the speaker wires are long enough to reach to my audio video receiver.The factory has know idea when it comes to electronics,I also like using hdmi cables.




UOTE=tcfake613;209398]I just ordered a 3685. It appears... from the photos I'm seeing... that Heartland has decided to go to Concertone systems from the Jensens they've been using recently. Does anyone have a fairly new unit that can confirm this? If so this is pretty disappointing. I will call the factory this week to confirm. I absolutely do not want a Concertone system and can't believe they are going to these from Jensen.

I may ask to have the system deleted completely so I can install my own system.

Another question I have... if the factory guys are reading this, is why do they not use the HDMI capabilities of the TVs they are installing? The Concertone system being installed in the new units does not even have an HDMI output so it needs to be connected to the TV with RCA jacks. The video quality using this type of hookup is extremely poor compared to HDMI.

Any input on this would be appreciated.

Thanks.[/QUOTE]

dbylinski
11-27-2011, 02:31 PM
We had a Concertone in a previous SOB. That system gave us big headaches! We pulled it out of the wall a few times trying to get it to work right! Couldn't get the stereo working so we bought a Bighorn! In the end it worked out perfect for us!

TandT
11-27-2011, 11:48 PM
We had a Concertone in a previous SOB. That system gave us big headaches! We pulled it out of the wall a few times trying to get it to work right! Couldn't get the stereo working so we bought a Bighorn! In the end it worked out perfect for us!

Buying a Bighorn is what we did also, but they switched gears and we got the subpar Jensen model.
The one we looked at when we ordered, had a Sharp system, which included 5.1 surround and a subwoofer.

I believe Jensen makes one with a surround and subwoofer, but it is not the one we got. Trace

TXBobcat
11-28-2011, 12:33 AM
Ok, with all this information, my entertainment went out sometime ago and I am wanting to install a new system.

What I would like is a 5.1 surround sound system with a Blue Ray/CD player. I don't need the speakers the ones I have are good enough for me. What have some of you replaced your system with? I don't need a radio as part of it, just a good player.

I am also looking for a DVD Recorder that I can record shows off the satellite so that we can play some of our favorite shows when we have no sat signal.

BC

tcfake613
11-28-2011, 09:30 PM
OK... here's the deal. I talked to Mike from Heartland today. He was at the Louisville show. He was actaully in a 3685RL and Landmark Key Largo when I was speaking with him. The BigHorn 3685RL has this:

http://www.crutchfield.com/p_804ZX85/Concertone-ZX85.html?search=concertone

The Landmark has this:

http://www.crutchfield.com/p_804ZX800/Concertone-ZX800.html?search=concertone

They both have a Genesis label on the front panel. The units are apparently branded differently than Concertone but are the same units. Gee... I wonder why?

Anyway, the ZX800 in the Landmark has 5.1 surround sound with an HDMI output. The ZX 85 system in the BigHorn is NOT 5.1. They install four speakers on the ceiling... there is no center channel or subwoofer and no HDMI connection.

I can opt to upgrade my 3685 on order to the Landmark system. I assume this would cost me about the $300 difference. I'm not even sure they run an HDMI cable in the Landmark setup. I'll have to verify that. My other option would be to have them install the speakers and run cabling from the shelf to the TV cabinet and I would go purchase aftermarket components that are home quality.... like Pioneer or Denon or Marantz.

If I do this, how confident can I be that they will run the cabling properly? I would want an HDMI cable and an optical digital cable (To carry my TV sound back to the surround receiver) run between the TV and the surround receiver.

Has anyone had any experience with special (very specific) orders on a new unit?

cookie
11-28-2011, 09:52 PM
I guess that I would want to verify that what you want is on the build sheet when you order your new rig.
I would then follow up with Heartland in a week or so and get it verified on that end.
When it comes in and if it's not what you ordered, don't accept it.

Peace
Dave

ChopperBill
11-29-2011, 12:33 PM
We got the early "11" and it came with a Samsung surround sound receiver and a Sharp TV. Wish it had a Samsung TV as we have all Samsung components at home and it works out great with same remote. But, I guess I am a lot better off than you folks with the later models.

2psnapod2
11-29-2011, 05:11 PM
We probably have the same TV and it is junk. Wish they would at least try and match the surround Sound and the TV.

SouthernNights
11-29-2011, 05:43 PM
We looked at an early 2011 BH model today-new unit on dealers lot. It had the Panasonic player with Sharp TV but not 5.1. The brochure only claims to be a "Home Theater Surround Sound".

On an edit, I do see in the BH brochure where it states that the Home Theater is a Samsung unit.

tcfake613
11-29-2011, 07:03 PM
We looked at an early 2011 BH model today-new unit on dealers lot. It had the Panasonic player with Sharp TV but not 5.1. The brochure only claims to be a "Home Theater Surround Sound".

On an edit, I do see in the BH brochure where it states that the Home Theater is a Samsung unit.

What brochure did you see this in? I downloaded the latest brochure from the website and I don't see that anywhere.

My parents have a 2011 3055 with a Panasonic receiver and a Sharp TV. The TV is so-so and the panasonic receiver is pretty decent. It is 5.1 surround sound with a subwoofer installed behind the fireplace. Sounds decent (for an RV setup). It seems they went from Pansonic and Samsung... DOWN to Jenson.... and DOWN a few more notches to Concertone (Genesis).

If it were up to me it would be a whole different story... hec... I'd even pay for good stuff... like a Samsung LED TV and a Denon or Yamaha receiver and a nice BluRay player.

I may end up just having the factory run cabling and speakers and doing the components myself.

SouthernNights
11-29-2011, 07:19 PM
What brochure did you see this in? I downloaded the latest brochure from the website and I don't see that anywhere.

My parents have a 2011 3055 with a Panasonic receiver and a Sharp TV. The TV is so-so and the panasonic receiver is pretty decent. It is 5.1 surround sound with a subwoofer installed behind the fireplace. Sounds decent (for an RV setup). It seems they went from Pansonic and Samsung... DOWN to Jenson.... and DOWN a few more notches to Concertone (Genesis).

I am going to assume (:rolleyes:) it is a 2011 Brochure. The dealer we were at only has this one left. They are not going to be selling HLs anymore. So I assume that the brochure I have is a 2011 to go with their 2011 BH. There is no year on the brochure.
1703117032

Look at line F

radman1420
12-23-2011, 02:24 PM
My 2012 Big Country Gold came with the genesis piece of junk. No hdmi and not a blue ray. Im thinking of buying a samsung system and trying to remove the genesis. I just have to figure out how to get the genesis out. It ticks me off I cant play sound from tv through my ceiling speakers.

tcfake613
12-23-2011, 06:56 PM
My 2012 Big Country Gold came with the genesis piece of junk. No hdmi and not a blue ray. Im thinking of buying a samsung system and trying to remove the genesis. I just have to figure out how to get the genesis out. It ticks me off I cant play sound from tv through my ceiling speakers.

I finalized my specs with the factory this week. My coach is scheduled to be built in mid January. I am deleting the Genesis unit and have them install the speakers and wiring. Am having HDMI run from entertainment cabinet to TV as well as a fiber optic cable so I can run TV sound through my system. I am going to purchase a home surround receiver and bluray player.... Probably Denon, Pioneer or Yamaha.

Wish I could get a job designing A/V systems for RV manufacturers, cuz they don't get it!

Swanny59
12-26-2011, 04:22 AM
I just bought a 2011 Sundance 3300QS. It came equipped with a no name brand "ESTONE" entertainment system with rca jacks connecting to the television. It is the only appliance in the unit that did not come with a manual. Tried doing a search on the internet for a manual and it is non-existent. Will buy a Jensen when I get a chance to.

17262

cookie
12-26-2011, 08:45 AM
Swanny59, how does the system sound?
If it sounds ok, then contact these people for some help. They may have a manual.
Technical support for EX7500, EX8500, &EX8502 in-Wall DVD Players, please contact
Patrick Industries Inc
Tel: (574) 970-8348
e-mail: arzadonn@patrickind.com
address: 1930 W. Lusher Ave, Elkhart, IN 46517

Peace
Dave

PeternLiane
12-26-2011, 10:33 PM
My 2012 Big Country Gold came with the genesis piece of junk. No hdmi and not a blue ray. Im thinking of buying a samsung system and trying to remove the genesis. I just have to figure out how to get the genesis out. It ticks me off I cant play sound from tv through my ceiling speakers.

We have the same issue. How or where could you buy a new system that would work with the TV and ceiling speakers? I don't remember seeing new systems out there.

PeternLiane
12-26-2011, 10:37 PM
We have the same issue. How or where could you buy a new system that would work with the TV and ceiling speakers? I don't remember seeing new systems out there.

Is there a way to get the TV sound through the ceiling and outside speakers through the current system?

Swanny59
12-26-2011, 11:02 PM
Hi Dave,

I sent off an email to the address you referenced just before Christmas. I had found that same information from the ESTONE website. Just waiting for a response.

If I get a response I will post the manual in the manual section. It sounds ok and all of the functions are working. It has a setting for sub-woofer volume but the unit did not come with a sub. Would like to see the wiring diagram for the audio outputs...

Thank You for the response,

Bobby A
12-26-2011, 11:21 PM
In my last rig I bought what you call Home Theatre in a box, that was my 2nd time buying a packaged system and have been very pleased with the matching up of components and speakers in this system. That being said, I should of never sold my Bose system in my home before we went full time.

SouthernNights
12-27-2011, 05:47 AM
In my last rig I bought what you call Home Theatre in a box, that was my 2nd time buying a packaged system and have been very pleased with the matching up of components and speakers in this system. That being said, I should of never sold my Bose system in my home before we went full time.

Bobby, never had a Bose, are they that much better than a good package system??

danemayer
12-27-2011, 12:39 PM
I've attached the EX8500 manual. Here's contact info if further help is needed.
QVA
Patrick Industries Inc.
1930 W. Lusher Ave
Elkhart, IN 46517
Electronics Sales Technical Support
Nelson Arzadon
arzadonn@patrickind.com
(574) 970-8348

tcfake613
12-28-2011, 10:52 AM
Is there a way to get the TV sound through the ceiling and outside speakers through the current system?

There is a way, as long as you have an audio out connection on your TV and an audio in connection on your receiver. My parents have a 2011 BH 3055 and I hooked theirs up to do this. Theirs came with a nice Panasonic surround receiver though... So it was easy.

BobFields
12-29-2011, 10:15 AM
Hello All,

I just found my way to your forum and would like to introduce myself to you as I believe I can be of some assistance regarding our entertainment systems. My name is Bob Fields and I am Vice President of Sales & Marketing for Concertone Entertainment Systems. I have been with the company for about 18 months and I can tell you these latest products are the best we have made and I would ask you to judge these systems on their merit and your experience with them directly.

I am excited that Heartland is carrying these products and that I can speak with you directly through this Forum regarding their capabilities, installation options and support as necessary. I will attempt to answer any questions and clarify any capabilities as I see them here.

PLEASE feel free to contact me directly at the phone number or email address listed in my signature for any issue and ESPECIALLY if your request is urgent. I will more than likely see that faster than the forums posts.

I will go back and answer some of the questions in this thread and look forward to our future conversations.

Lastly, being new here and not knowing who the Moderators are yet I would ask the Moderators to please contact me directly to pass on any tips or suggestions in my communications.

Thanks!

BobFields
12-29-2011, 10:27 AM
tcfake613,

As you may have seen in my intro, I am very excited to see that Heartland is utilizing our products. I can also understand that with your 2007 Cedar Creek, you probably had one of our older systems and while I was not around during that time, I understand there were a few issues then. That said, neither of our new systems is even resembles the internals of your old system. The mounting hole size may be the same, but that is about it!

From a capabilities standpoint, I only see you questioning the TV HDMi utilization. The upgrade GT3.0 has HD Video capability and it is my understanding Heartland is indeed utilizing HDMi Cables to connect.

Lastly, the GT2 & GT3 are the ONLY RV Entertainment Systems with BlueTooth Capability so you can make handsfree calls from your RV AND Stream Music from your Bluetooth enabled MP3 Players, iPods or smart phones! Every consumer we speak to or demonstrate the feature to LOVES it! How about listening to your hometown sports station to listen to the game while you are traveling - wouldn't that be great? Well you can do that with your iPhone or smart phone directly over your entertainment system!





I just ordered a 3685. It appears... from the photos I'm seeing... that Heartland has decided to go to Concertone systems from the Jensens they've been using recently. Does anyone have a fairly new unit that can confirm this? If so this is pretty disappointing. I will call the factory this week to confirm. I absolutely do not want a Concertone system and can't believe they are going to these from Jensen.

I may ask to have the system deleted completely so I can install my own system.

Another question I have... if the factory guys are reading this, is why do they not use the HDMI capabilities of the TVs they are installing? The Concertone system being installed in the new units does not even have an HDMI output so it needs to be connected to the TV with RCA jacks. The video quality using this type of hookup is extremely poor compared to HDMI.

Any input on this would be appreciated.

Thanks.

BobFields
12-29-2011, 10:32 AM
TANDT,

They have indeed improved and they have capabilities no one else has. The problem with forums or the Internet in general is someone can post something like "concert junk" and it never goes away. I have no problem with that, I just wish people would look at the original date and what the current activity is. When I first started 18 months ago, I was on some forums everyday. Today, I go to forums and see minimal activity and way more positive reviews (due to these newer products and our proactive support). Hopefully, our new products get experienced and judged on their own accord.

All the best,




Hopefully the Concertone's have been improved. (On several forums, people refer to them as "Concertjunk".)
In an SOB I had several years ago, I had the Concertone unit replaced twice in 2 years, due to malfunction. (Total 3 units in 2 years!)
If you are able to, I would delete it and save money. Put your own in.
The Jensen is better, but I was disappointed that it does not have a subwoofer output. Trace

BobFields
12-29-2011, 10:35 AM
TANDT, our systems are the only ones available with true 5.1 surround sound and now they are the only ones with Bluetooth as well.


Buying a Bighorn is what we did also, but they switched gears and we got the subpar Jensen model.
The one we looked at when we ordered, had a Sharp system, which included 5.1 surround and a subwoofer.

I believe Jensen makes one with a surround and subwoofer, but it is not the one we got. Trace

BobFields
12-29-2011, 10:47 AM
RADMAN1420, WHy is it a "piece of junk"? I totally understand if it is broke or does not do what it stated to do, but because it does not have the capabilities you list does not make it "junk"

The GT2.0 does indeed have audio inputs, so you can reconfigure the tv to run through it via RCA, Optical or Digital COAX Cables.

In order to remove a GT2.0 from the wall, you must remove the two side panels that come right off if you pull them straight out. Then there are a could screws on each side holding the unit in the wall.

Please let me know if I can answer any other questions for you.

Best regards,

My 2012 Big Country Gold came with the genesis piece of junk. No hdmi and not a blue ray. Im thinking of buying a samsung system and trying to remove the genesis. I just have to figure out how to get the genesis out. It ticks me off I cant play sound from tv through my ceiling speakers.

BobFields
12-29-2011, 10:51 AM
TCFAKE613, I wish I had got here a week earlier, I would have guaranteed your system personally. Good luck!


I finalized my specs with the factory this week. My coach is scheduled to be built in mid January. I am deleting the Genesis unit and have them install the speakers and wiring. Am having HDMI run from entertainment cabinet to TV as well as a fiber optic cable so I can run TV sound through my system. I am going to purchase a home surround receiver and bluray player.... Probably Denon, Pioneer or Yamaha.

Wish I could get a job designing A/V systems for RV manufacturers, cuz they don't get it!

ChopperBill
12-29-2011, 05:46 PM
Betcha you wouldn't get the vice president of marketing from Denon, Pioneer or Yamaha give you a personal reply.
Bob Fields gets and attaboy from me. Way to go Bob!

tcfake613
12-29-2011, 08:04 PM
Mr. Fields,

Your response is much appreciated. Please understand that in the past many of us have had such a poor experience with these systems that the reputation follows along for a quite some time. I applaud your efforts to change that reputation. In fact, your repsonses are so postitive and refreshing that I may consider one of your units. My interest would be in the ZX800 since the lower end ZX85 only does Dolby 2.1 and does not support HDMI... at least that is what I am reading. The Bighorn unit that I ordered did not come with the ZX800 but instead had the ZX85.

I guess I hear what you are saying is 1) that your quality control has been much improved and 2) your customer service has also greatly improved. I agree with ChopperBill that it is quite impressive of you to take the time to respond to our issues and correct mistakes that were made before your tenure with the company.

I notice Crutchfield is reselling your product (there's a lot to be said for that since I consider them to be a very respectful company).

The compactness of your system, the Bluetooth, and feature set are all to be commended and is really what I am looking for. Based on your response here on this forum, I will definitley check it out!

I do have one question. Can you confirm an optical digital input on the ZX800?

Thanks again and kudos to you for your effort to get Concertone on track!

BobFields
12-30-2011, 07:50 AM
Hi Guys,

Thanks for the initial responses!

I do not run away from our past, it is what it is but it also includes the fact that we have been doing this for almost 14 years. I can only control what we are doing now and we are working hard to not only to be the best, but to offer features no one else does. This is why folks are so excited about our newest products. The Bluetooth feature has been a huge hit!

Both the GT2.0 (ZX85) & GT3.0 (ZX800) have Digital Optical & Digital Coax inputs!

Also remember when you are talking to your sales people and factory Reps, these systems are called Genesis Technologies and the models are GT2 & GT3 respectively! The GT series is the Factory Installed Equipment (OEM) and the ZX Series is the Aftermarket products. This will be the last time I call them ZX as it will only be confusing.

If anyone wants to check out the manuals, please email me directly.

Keep the questions coming!

Best regards,

SouthernNights
01-02-2012, 11:55 AM
Just a follow up. Just had a conversation with Bob Fields about my GT3.0 and he gave me several things to check on my system to get rid of the "tinny" sound. Heartland is a new manufacutrer for them but they have worked with Forest River on achieve a good sound from their system.

I will post back what I find.

I would like to point out that this type of personal service is remarkable.

jandm
01-27-2012, 06:29 PM
We have the GT-02 in our rig. It's a very good system.

Swanny59
02-06-2012, 01:24 AM
I've attached the EX8500 manual. Here's contact info if further help is needed.
QVA
Patrick Industries Inc.
1930 W. Lusher Ave
Elkhart, IN 46517
Electronics Sales Technical Support
Nelson Arzadon
arzadonn@patrickind.com
(574) 970-8348

Hi Dan!

Thank you for posting this manual. I appreciate the download. I never received a response to the email I sent to the referened address.

BobFields
02-18-2012, 09:31 AM
thanks jandm!

rbfdclark
05-16-2012, 01:19 AM
I know I'm coming in a little late here, but we just took ownership of a 3685RL and yes it has a GT2 in it. It does sound tinny and when I put a dvd in to see how it played, it played the disk in black and white, color was gone!!! Went into the menu and tried to change settings, menu disappeared and I can't get it back and it won't play movies any more... So, I can use it as a radio since it is already tied into all the speakers in the trailer... I went out today and bought and installed a Samsung sound bar with a wireless sub woofer and a Blu ray player... What a HUGE difference... I will have the GT 2 looked at when I take the trailer in for minor warranty work, but it definately will not be my primary movie player... My old Alfa came with a full 5.1 surround system tied into the TV... I really like the Bighorn so far, but when you spend the dollars these Heartland trailers cost, why are inferior stereo/ dvd players installed?

BobFields
05-16-2012, 07:19 AM
Couple things...

There is a fix I can send you for the menu display if you want to email me at bfields@aridiantech.com

You were correct in assuming a setup to correct the black and white output that I can send to you when you request the above.

Once you get your GT2 to work again, why don't you try running the RCA Low Level Output from it to your sound bar and powered sub woofer. I guarantee you will find the same great sound. What you improved was the speaker system primarily. You can hardly compare the 3" speakers that came with your coach with what you added. It is apples and oranges.

That said, your frustration is noted, but please consider the whole system in you analysis as I could install a system with a GT2 as the source and you would be just as impressed.

rbfdclark
05-16-2012, 09:49 AM
Thanks Bob for getting back to me and I sent you an email. I don't want to go on bashing your product, it is a great setup for the entry level and mid level trailers, not from just Heartland but from all manufactures... But when you buy a higher end coach or trailer that you pay quite a bit more for, the speaker set up alone should be of a high quality home based system... When someone comes to visit you in your coach and they hear the sound that comes from these speakers, to me personally I'm embarrassed. There has to be replacements for them???

Janstang
06-02-2012, 12:37 AM
Have to agree with Rbfdclarks comment.. We just received our 2013 3300CK and upon turning this stereo(GT2) system on was very unimpressed. After playing with multiple settings I actually pulled the stereo just to confirm no subwoofer was present. Sure enough, open wires. To top it off in order to run a powered sub it looks like I'll need $30 in adapters from my local stereo shop just to run the aftermarket powered subwoofer I wasn't expecting to need. If there would have been an "upgrade" on the options list I gladly would have ordered it.

rbfdclark
06-10-2012, 12:37 AM
Hey Bob Fields,
I have sent a couple emails to you about getting a fix for my problem on my GT2... No response... Could you please send it to me so I can see if I can fix this thing...
rbfdclark@gmail.com
Thanks,

Clark Carney

BobFields
06-19-2012, 06:50 AM
Sent this morning

BobFields
06-19-2012, 06:52 AM
Have to agree with Rbfdclarks comment.. We just received our 2013 3300CK and upon turning this stereo(GT2) system on was very unimpressed. After playing with multiple settings I actually pulled the stereo just to confirm no subwoofer was present. Sure enough, open wires. To top it off in order to run a powered sub it looks like I'll need $30 in adapters from my local stereo shop just to run the aftermarket powered subwoofer I wasn't expecting to need. If there would have been an "upgrade" on the options list I gladly would have ordered it.

You would only need adapters if you purchased a sub woofer that cannot take high level (or speaker level) inputs. Many of today's powered subs are capable of that. In addition we have a passive sub woofer that is designed to work with the unit and is less than $60 - http://www.concertone.com/box4.html