I have recently purchased a 2011 Prowler Shadow 27 RBS from Flagg RV. The process was painless. The walk through was complete. The coach had a problem with it's electric lock and the service department were quick to order a replacement. The new lock was installed promptly. A very easy place to do business with. Tim Hunt has been great as a salesman. The sales office and service department work well. So far so good!