Finally after 2 months got our new Dometic Penquin 13.5BTU with ceiling controls working.The unit would run
only for less than 5 minutes and then shut off.Apparently Dometic released a few hundred thermostates with
factory settings and required a user setting performed by a Dometic repair person to make it actually function
properly.After spending $190 and having 2 months of frustration we finally got it repaired.We had the A/C installed
at Campers World and they were not aware of any service bulletin relating to a factory setting.
Campers World offered to pay for the repair and very dissappointed with Dometic for not being
informed for this situation.Dometic was only willing to pay for 30 min labor to make this repair
meaning you have to tow your RV to the repair shop.
only for less than 5 minutes and then shut off.Apparently Dometic released a few hundred thermostates with
factory settings and required a user setting performed by a Dometic repair person to make it actually function
properly.After spending $190 and having 2 months of frustration we finally got it repaired.We had the A/C installed
at Campers World and they were not aware of any service bulletin relating to a factory setting.
Campers World offered to pay for the repair and very dissappointed with Dometic for not being
informed for this situation.Dometic was only willing to pay for 30 min labor to make this repair
meaning you have to tow your RV to the repair shop.