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View Full Version : ATF: Landmark - seven pin trailer cable



dave10a
03-24-2012, 03:08 PM
When making a sharp turn the seven pin cable becomes too tight and will either damage the tailgate or snap the cable. The dealer tells me that this is not a warranty item and it will cost approx. $75.00 to install a longer cable that would allow sharp turns. My question is to Heartland: is this a warranty issue and should Heartland be responsible for me to tow this trailer without fear of damage to the truck or cable. The cable is 6ft long and connects to the trucks 7 pin Ford's factory supplied trailer connector at the bumper. If the cable was slightly longer, this would not be a problem. Keep in mind Heartland claims that 88 degree turn are doable. Unfortunately not with my Landmark being pulled with a Ford F350. Please advise.....

branson4020
03-24-2012, 03:19 PM
Most of us install a 7-pin connector in the bed of the truck. I don't see this as Heartland's problem at all.

krhyde
03-24-2012, 03:19 PM
Get your trailer connector installed in the bed of the truck and you should have no problem.

merlinb
03-24-2012, 03:20 PM
It is intended to be connected to a receptacle inside the bed of your truck. It is a simple modification.

18360

jimtoo
03-24-2012, 03:38 PM
You could buy an extension cable. (http://tweetys.com/wiringextensions7-wayconnectors.aspx)

MTPockets
03-24-2012, 03:43 PM
Dealer installed mine in truck bed.... I seem to recall reading that in the instructions as well. Did the dealer install the hitch? If so, I would place the fault on the dealer.

dave10a
03-24-2012, 04:38 PM
I appreciate everyone's view points on this, but I would like to get Heartland's business position on this matter. I realize I can add another box or extender cables, but I would think they would provide the means that would allow for hook up to a normal truck without the customer spending more money than they already have. After all, all Heartland needs to do is add another foot on an existing cable. To me it is simply bad business policy not to do so.... I think it is more about designing and building equipment that meets normal demand and usage.

GOTTOYS
03-24-2012, 04:58 PM
Sorry Dave, but I totally disagree with you. Why should Heartland foot the bill? It was designed to be used with a plug in the bed and is more than long enough for that application. If you chose to use a plug in another location then you should be prepared to pay for an extension. My cable is too long already, I wouldn't want another foot added to it..JMHO..Don

dave10a
03-24-2012, 05:18 PM
Sorry Dave, but I totally disagree with you. Why should Heartland foot the bill? It was designed to be used with a plug in the bed and is more than long enough for that application. If you chose to use a plug in another location then you should be prepared to pay for an extension. My cable is too long already, I wouldn't want another foot added to it..JMHO..Don

Wellp, where in the literature does it state that and if that is the case why didn't the Heatland dealer who also installed the hitch mention that? If they had of I would have had the connector installed when the hitch was installed by them. Now that I am on the road it is one pain in the a-- to remember that I have disconnect the cable to back into a tight site. I must say this 5th wheel purcase has been nothing but one **** thing after another and always seems to go back to the dealer, Camping World.... I paid them one **** of lot money to have this and other problems that turned out to be surprises after surprise... Anyway, I really Heartland to chime in on this and not hear from other customers....

MTPockets
03-24-2012, 05:32 PM
Following is right out of the Reese 16K - 5th Wheel Hitch Installation Guide.... i would assume other brands would have a similar statement:


" FromReese 16K Hitch Installation Manual:


WARNING:
•Connectionfor trailer wiring should be in the side of the truck bed between the driver’s
seatand the wheel well for the back truck axle
•Installationof connection rearward of the wheel well may result in user placing body
betweentruck and trailer. WHENEVER POSSIBLE, AVOID PUTTING BODY UNDER TRAILER
ORBETWEEN TRUCK AND TRAILER!
•Ifyou need to place any part of your body under trailer or between truck andtrailer:
• Alltrailer tires MUST be blocked in front and behind each tire AND
• Trailerlanding gear MUST be resting on firm ground AND
• Truck MUST be stationary, in park, withemergency brake on!"

dave10a
03-24-2012, 05:45 PM
Following is right out of the Reese 16K - 5th Wheel Hitch Installation Guide.... i would assume other brands would have a similar statement:


" FromReese 16K Hitch Installation Manual:


WARNING:
•Connectionfor trailer wiring should be in the side of the truck bed between the driver’s
seatand the wheel well for the back truck axle
•Installationof connection rearward of the wheel well may result in user placing body
betweentruck and trailer. WHENEVER POSSIBLE, AVOID PUTTING BODY UNDER TRAILER
ORBETWEEN TRUCK AND TRAILER!
•Ifyou need to place any part of your body under trailer or between truck andtrailer:
• Alltrailer tires MUST be blocked in front and behind each tire AND
• Trailerlanding gear MUST be resting on firm ground AND
• Truck MUST be stationary, in park, withemergency brake on!"


Again, I want Heartlands position on this matter. I have a Reese 20K hitch, but no installation manual because Camping World did the install............. Come on folks I only want to hear form Hearland and this being an "Ask the factory forum' I expect them to comment not customers. Unless Heartland will not "belly up to the bar" and hide behind the wall....

MTPockets
03-24-2012, 06:13 PM
With all due respect, as some others have commented, since we know that Camping World installed the hitch, it's a Camping World initiated problem - not Heartland.

JohnDar
03-24-2012, 06:28 PM
And with all due respect, this is still a public forum where members and owners can "chime in" if they so desire. If that offends you, perhaps you should have called Heartland and vented your displeasure with them directly. Posting it late on a Saturday afternoon will not get an immediate response, if any, from the factory. In the over three years I've been hanging around here, this is the first short umbilical cord complaint I can recall.

cookie
03-24-2012, 07:51 PM
Again, I want Heartlands position on this matter. I have a Reese 20K hitch, but no installation manual because Camping World did the install............. Come on folks I only want to hear form Hearland and this being an "Ask the factory forum' I expect them to comment not customers. Unless Heartland will not "belly up to the bar" and hide behind the wall....
As it has been mentioned in previous posts, this is a public forum.
If a question is asked in ATF and it gets answered by forum members, normaly it will not get a reply from the factory.
I think your question has been answered several times.

Peace
Dave

wildwolfproducts
03-24-2012, 08:23 PM
Sounds like you need to be mad at your dealer, As he was the one that did not do there job. Not Heart Land, Also just a guess? But you have never had a camper before? All 5th wheel units have the cable length set where its standard to all units. Way to much cable is bad to get in the way.
For me I would just have the plugin added to the bed of your truck like it should have been when the dealer mounted the factory 5th Wheel in your truck.
Have a great day, Enjoy the fun of owning a great camper. Plus the kicked back life It can give you if you will just chill and try to take it easy.
Warning this is my thoughts not HeartLands, Plus as Forest Gump would say.
Pete

boatto5er
03-24-2012, 08:29 PM
I appreciate everyone's view points on this, but I would like to get Heartland's business position on this matter. I realize I can add another box or extender cables, but I would think they would provide the means that would allow for hook up to a normal truck without the customer spending more money than they already have. After all, all Heartland needs to do is add another foot on an existing cable. To me it is simply bad business policy not to do so.... I think it is more about designing and building equipment that meets normal demand and usage.

I find it strange that your cable is not long enough. Before I installed a plug in my bed, I hooked up to my truck's bumper pin connection point with no problem whatsoever. Don't understand why yours would be too short (and I made plenty of 90 degree turns, both backing and going forward).

Ray LeTourneau
03-24-2012, 08:41 PM
Dave, while I agree with the other responders, I used our trucks bumper area connection for a few months before adding the connector to the bed area. I didn't have any issues. My pin is a trail air though so the extended length of the pin may have helped out in my case. Also, it was very rare I had to negotiate a tight turn while backing. Is it only when backing in that you have this happen? Would it be better to disconnect the cable before doing tight back in maneuvers?
As John mentioned, yours is the first situation like this I have ever heard of.

hillsonwheels
03-24-2012, 08:59 PM
Not to throw gasoline on the fire............but............When initially hooked up to our Big Horn, the cable was rubbing on the TV talilgate, which I for sure did not like! The standard cable was long enough. The tailgate rubbing was my call to action to buy a bed mounted 7 pin plug and install in the truck bed. All that is, is a 7 pin extension cord. Scarey part is drilling the holes in the bed. Once done and in use, no worries. And, has been said, be cool and accept forum members advice or or informational input when given and allow the factory time to answer your question.

Dick

dave10a
03-25-2012, 08:33 AM
I would like to apologize for assuming this is an “Landmark-Ask The Factory” thread. I further apologize for posting a trivial question to the factory that some find irrelevant and does not fit their understanding of why the factory does certain things. I certainly ask forgiveness and hope to gain respect from other owners in the future who think I was out of line for asking stupid and trivial questions of the factory representatives.

justme
03-25-2012, 09:22 AM
I would like to apologize for assuming this is an “Landmark-Ask The Factory” thread. I further apologize for posting a trivial question to the factory that some find irrelevant and does not fit their understanding of why the factory does certain things. I certainly ask forgiveness and hope to gain respect from other owners in the future who think I was out of line for asking stupid and trivial questions of the factory representatives.

Dave for what its worth I think you we not out of line and I don't think there is such thing as a stupid question---other than those questions not asked. I to am interested in Heartlands reply because my truck is uesd for hauling grain and other trailers and do not want to install a connector in the bed.

MC9
03-25-2012, 09:26 AM
I ran my cord under the tailgate, after it attempted to rub a hole in the tailgate. I put an extension inside the box on the new truck. I have a bedliner.

MTPockets
03-25-2012, 09:36 AM
I would like to apologize for assuming this is an “Landmark-Ask The Factory” thread. I further apologize for posting a trivial question to the factory that some find irrelevant and does not fit their understanding of why the factory does certain things. I certainly ask forgiveness and hope to gain respect from other owners in the future who think I was out of line for asking stupid and trivial questions of the factory representatives.

dave10a has a point regarding the 'name' of this forum = "Ask The Factory" ..... When I first joined last fall I had questions and found the "Ask the Factory" section, so i asked and didn't get a reply except from other HOC members... Maybe the name of the forum is mis-leading...............?

TedS
03-25-2012, 09:50 AM
I too would like to know why The Factory seldom responds to ATF questions.

Re the cord, mine reaches the bumper connector. To prevent rubbing the tailgate use a bungy cord from the pin box.

jmgratz
03-25-2012, 10:02 AM
We have been on this forum for a long time and have posted questions in the Ask the Factory section too. We have found the factory does not respond as often to the Landmark section as they do to the Road Warrior and Cyclone sections. I think it must be the person at the factory who monitors that particular sections. They seem to be more responsive to the RW and Cyclone areas. Also for some reason they seem to not respond if the question has been answered by other members. But I did not find your question out of line.

TedS
03-25-2012, 11:55 AM
It would be good if the Factory responded with a 'We agree.' even when cutomers answer the posted question. Just a demonstration that they do note the question and care that the question is answered. How much time would it take to possibly respond " We intended Landmark 7-pin cords be attached to a connector installed in the truck box." instead of ignoring the question no matter how many customers answer with their particular solution.

jimtoo
03-25-2012, 02:35 PM
The factory reps normally do not respond on weekends.

TedS
03-25-2012, 04:25 PM
Jim, fair enough.

cookie
03-25-2012, 10:55 PM
I would like to apologize for assuming this is an “Landmark-Ask The Factory” thread. I further apologize for posting a trivial question to the factory that some find irrelevant and does not fit their understanding of why the factory does certain things. I certainly ask forgiveness and hope to gain respect from other owners in the future who think I was out of line for asking stupid and trivial questions of the factory representatives.
Dave, you don't need to apologize for anything, nor do you need to ask forgiveness.
It has been mentioned that the factory does not work weekends. And I would guess that the forum is not high on the list of prioritys on a Monday morning.
This forum is here as a convenience for all owners and non owners alike to help an learn from others.

Peace
Dave

karykatz
03-26-2012, 10:09 AM
We will look into length of the cable. This is the first we have heard this issue. Most 5th wheel owners have the additional plug installed in bed when they have hitch installed.

dave10a
03-26-2012, 05:55 PM
We will look into length of the cable. This is the first we have heard this issue. Most 5th wheel owners have the additional plug installed in bed when they have hitch installed.

Are you saying you only cater to people with in-bed connectors or are you saying I simply got cable that was too short and you will send me one of the correct length.
The dealer never mention in bed connects availability to me, if they had I would have had them install that connector in the bed. Now that I am on the road it is most inconvenient to have another plug installed, and I have discovered that this is a real problem while backing. I think Landmark should provide the a cable 1-2 feet longer so people don't get an unpleasant surprise because the dealer is not working in the customers best interests. To me it is a nickle dime issue that is darn right irritating. How do you folks select you dealers in the first place, so far I am not impressed..

Bob&Patty
03-26-2012, 06:35 PM
Well Dave, Kary answered your question. My thoughts are that you should be mad a Camping World. My dealer drilled the hole and supplied the in bed plug with the hitch at no cost to me. Please dont take offense to this....but maybe you should have asked the question about this on this forum or from other 5th wheel owners before you left the dealer with your cord hanging over the tailgate. All this is assuming that you have never had a 5th wheel trailer before. The over the tailgate thing is very unsafe in my view.

Instead of airing all of this here....measure the cord you have and call HL service and ask them how long the cord SHOULD be. If somehow its IS TOOO short they will send you one....or have a dealer somewhere in your travels install one.

BTW, HL can't control a dealers stupid moves.

dave10a
03-26-2012, 07:07 PM
Well Dave, Kary answered your question.
BTW, HL can't control a dealers stupid moves.

Well He is suppose to get back to us with his finding. Also I expect the manufacturer to help soften dealer incompetence and lack of service motivation. At leas t I did when I was dealing with the public as a manufacturer that had errant dealers. Sevice at all levels is the name of the game and certainly produces a brighter future and profit.

CliffP
03-26-2012, 07:49 PM
We will look into length of the cable. This is the first we have heard this issue. Most 5th wheel owners have the additional plug installed in bed when they have hitch installed.

Hi Dave,
Sorry you're having so many problems. IMO (for what it's worth) Camping World is at fault here. They had a chance to see your set up and make sure it was right, Heartland didn't. I would give Kary a chance to cater to you. It might be possible for them to work with Camping World to fix your problems (and make you happy). I am far from a patient person myself but I've learned to be when I have to be. Anyway, I hope things get straightened out for you, and I hope we can talk about some good things on this forum soon!
Cliff

justme
03-26-2012, 08:33 PM
Will be interesting to see how this plays out. It is a small issue, but important to the extent of how it is handled.