We bought a 2011 North Trail 31rlss in Sept 11 and absolutly love the trailer and all its space. We used the trailer on our honeymoon in Florida in December and have camped 5-6 times since. Took the trailer to Camper World 2nd week of April for minor warranty repair and was told last Thursday that a leak was dicovered in the front cap, significant floor damaged occured, and the floor and cap would have to be replaced. We have had a trip planned for 5 months starting this Sunday and my brother and his wife are flying in from Michigan this Thursday. This was to be a trip to celebrate completing my first time bout of cancer therapy (I was diagnosed 3 days before our wedding) and I was completly devestated by the news, not knowing what lies ahead of me for the next few months. We contacted Heartland Customer Service last Friday, who in turn worked with the wonderful people of Camper World in Ft Myers Florida, and all have bent over backward to get us the trailer, rebuilt like new, by this Friday. I can say, having frustrating prior experiences with Forest River and others, that all involved, from both Heartland and Camper World, were exemplary in thier desires to help me. You have no idea how thankful my wife and I are to you all.
By the way, we are going to Sebastian Inlet State Park on the Florida east coast. The girls will bake in the sun for a week, and the guys will fish day and night.
By the way, we are going to Sebastian Inlet State Park on the Florida east coast. The girls will bake in the sun for a week, and the guys will fish day and night.
