d_morris_60
Doug
I purchased a new 3500 RL in Denton,Tx at Explore USA.
Love the Trailer, but the Follow up and delivery from the dealer was worse than terrible.
The night they delivered it , because I didnt have a Tow Vehicle big enough to tow, A water leak under the Kitchen cabinet started .
The Hot water line to the Faucet wasnt tight, gee makes me wonder how they checked the Plumbing on nthe pre delivery checklist.
Then the Hot water heater wasnt working,the next day.
Finally after fighting back and forth on the Phone that day , because they wanted to charge me a $ 75.00 service call to come fix it ,when it should have been working before they delivered it.
They replaced a Relay and said the switch outside was wrng too.
"Again so Much for pre delivery Inspections."
I wouldnt reccommend this dealer "Explore USA" to my worst enemy, they have done nothing to follow up without fighting and arguing the whole way.
If I had it to do over again, I would have never bought the 3500 RL because of this Dealer.
A month later I still havent receieved my payment Book or my Tags for the trailer.
A call today that hasnt been returned in two hrs,to see about all this still hasnt called back.
Im so close to reporting this to the better business beuro, its pathetic.
And to top all this off my Ac UNIT,A duo therm, has no air coming outta the vents all over the trailer,they still havent returned that call to help me out in two weeks.
One other thing, they were suppossed to fill the Butane Tanks Prior to delivery.
I uses electric space Heaters, a week later I turn on the furnace only to find out it was out of Propane totally in Both tanks.
Again another Pre delivery Inspection not folllowed up on.
I cant Believe Heratland doesnt care or the dealer itself after someone spends what I have on a Fifth wheel like this.
I mean $ ****** dollars later I have a lemon that I thought was gonna be My permanent home, turns out to be a freakin Fight not worth dealing with.
Any help would be appreciated by heartland or anoyne.
Sincerely Totally Disgusted Customer.
Love the Trailer, but the Follow up and delivery from the dealer was worse than terrible.
The night they delivered it , because I didnt have a Tow Vehicle big enough to tow, A water leak under the Kitchen cabinet started .
The Hot water line to the Faucet wasnt tight, gee makes me wonder how they checked the Plumbing on nthe pre delivery checklist.
Then the Hot water heater wasnt working,the next day.
Finally after fighting back and forth on the Phone that day , because they wanted to charge me a $ 75.00 service call to come fix it ,when it should have been working before they delivered it.
They replaced a Relay and said the switch outside was wrng too.
"Again so Much for pre delivery Inspections."
I wouldnt reccommend this dealer "Explore USA" to my worst enemy, they have done nothing to follow up without fighting and arguing the whole way.
If I had it to do over again, I would have never bought the 3500 RL because of this Dealer.
A month later I still havent receieved my payment Book or my Tags for the trailer.
A call today that hasnt been returned in two hrs,to see about all this still hasnt called back.
Im so close to reporting this to the better business beuro, its pathetic.
And to top all this off my Ac UNIT,A duo therm, has no air coming outta the vents all over the trailer,they still havent returned that call to help me out in two weeks.
One other thing, they were suppossed to fill the Butane Tanks Prior to delivery.
I uses electric space Heaters, a week later I turn on the furnace only to find out it was out of Propane totally in Both tanks.
Again another Pre delivery Inspection not folllowed up on.
I cant Believe Heratland doesnt care or the dealer itself after someone spends what I have on a Fifth wheel like this.
I mean $ ****** dollars later I have a lemon that I thought was gonna be My permanent home, turns out to be a freakin Fight not worth dealing with.
Any help would be appreciated by heartland or anoyne.
Sincerely Totally Disgusted Customer.
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