danemayer
Well-known member
Over the past few weeks we've had some amazing experiences with truck dealers. The day we sold our house our 2011 GMC died in traffic. The dealer took a full week to diagnose the problem which was the high-pressure fuel injection pump self-destructing. From what I've read, there is a part in the pump that rotates at high speed. When it fails, metal shavings contaminate the downstream parts, all the way to the injectors. At the end of week 2, they still didn't have all of the 45 parts that had been ordered and still were unable to project when the truck would be repaired. I know people complain that this type of situation is routine with RVs, but in 39 years of buying 13 new cars and trucks, I've never, ever, ever experienced anything like this.
Along the way I spoke with 3 different reps at the GMC Customer Assistance line. Each one promised to do something and call me back. None of the 3 did anything and none called back. The 4th call was to GMC Executive Headquarters. That person did call back, but did nothing except talk to the dealer. She then promised to do something else and call back. She never did. So zero help from GMC except that under the warranty, they did pay for the tow and the rental car.
As I researched this problem, I discovered that it's well known and there's even a GMC Service Bulletin about it. The dealer told us a couple of times that had we been out of warranty, the repair is so extensive and complicated that it would probably cost between $12,000 and $15,000. Ford apparently uses the same High Pressure Fuel Injection Pump and is apparently having the same problem, more frequently, but is reportedly not covering it under warranty - calling it a fuel contamination issue. RAM seems to be having fewer problems in this area. Not sure if they're using the same part.
Anyway, we're now driving a 2014 RAM 3500. The dealer purchase experience was horrendous and the deal actually fell apart late in the game. The sales manager gave us our GMC title back and told us the deal was off. They were obviously counting on us folding because we had already been stranded for 2 weeks and wanted to get to Colorado. We left the dealership and the salesman called 20 minutes later to get us back.
It's been a very trying 2 1/2 weeks and we're glad to be in Colorado.
Prior to the RAM, I've bought 7 new Toyotas, 3 new Fords, 1 new Honda, 1 new Kia, and 1 new GMC. Based on my experience, if Toyota had a 1 Ton Diesel truck, that's what I'd be driving today.
Along the way I spoke with 3 different reps at the GMC Customer Assistance line. Each one promised to do something and call me back. None of the 3 did anything and none called back. The 4th call was to GMC Executive Headquarters. That person did call back, but did nothing except talk to the dealer. She then promised to do something else and call back. She never did. So zero help from GMC except that under the warranty, they did pay for the tow and the rental car.
As I researched this problem, I discovered that it's well known and there's even a GMC Service Bulletin about it. The dealer told us a couple of times that had we been out of warranty, the repair is so extensive and complicated that it would probably cost between $12,000 and $15,000. Ford apparently uses the same High Pressure Fuel Injection Pump and is apparently having the same problem, more frequently, but is reportedly not covering it under warranty - calling it a fuel contamination issue. RAM seems to be having fewer problems in this area. Not sure if they're using the same part.
Anyway, we're now driving a 2014 RAM 3500. The dealer purchase experience was horrendous and the deal actually fell apart late in the game. The sales manager gave us our GMC title back and told us the deal was off. They were obviously counting on us folding because we had already been stranded for 2 weeks and wanted to get to Colorado. We left the dealership and the salesman called 20 minutes later to get us back.
It's been a very trying 2 1/2 weeks and we're glad to be in Colorado.
Prior to the RAM, I've bought 7 new Toyotas, 3 new Fords, 1 new Honda, 1 new Kia, and 1 new GMC. Based on my experience, if Toyota had a 1 Ton Diesel truck, that's what I'd be driving today.
