I have had my RV Lock v4 since 12/2014 and I recently noticed that the keypad membrane is cracking from use, which was resulting in the numbers being revealed that are part of our access code. We use the keypad almost exclusively because the fob is pretty slow. I didn't believe this should be a normal condition so I contacted RV Lock via their website. I had a response from RV Lock within two hours, and although I was beyond the 1 year standard warranty they have offered to provide a replacement keypad membrane free of charge. I have to say this is the second time I have needed to contact them (the first time to obtain a decal to cover body paint gaps around their lock) and their customer service has been extremely helpful and solved my issue both times. Thank you RV Lock for valuing your customers. Also in the future I now know the keypad membrane is replaceable for $11.99 via RV Lock.
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