Scott,
Why does it take so long to receive parts for warranty?
Worldwide ordered parts in December and the Heartland factory lost the order and World Wide had a tracking number. They re-ordered in January and WW just received them March 9th. However, the table was wrong, the daynight shade was damaged, and the same curtain was sent back along with another set in the wrong color fabric. (All that was needed, was an alteration on one of the two curtains.)
We also have trouble with the plastic holder under the slide that holds the wiring, as the slide goes out this holds the wiring in place. The trouble is this plastic piece only pivots on one end and the other end is attached solid to the frame and brakes were attached. It needs a pivot point at both ends, but World Wide didn't want to change the design. What can be done to keep this from braking? Appreciate an answer soon as we are heading home. Thanks.
Darrel and Pam Jensen
Why does it take so long to receive parts for warranty?
Worldwide ordered parts in December and the Heartland factory lost the order and World Wide had a tracking number. They re-ordered in January and WW just received them March 9th. However, the table was wrong, the daynight shade was damaged, and the same curtain was sent back along with another set in the wrong color fabric. (All that was needed, was an alteration on one of the two curtains.)
We also have trouble with the plastic holder under the slide that holds the wiring, as the slide goes out this holds the wiring in place. The trouble is this plastic piece only pivots on one end and the other end is attached solid to the frame and brakes were attached. It needs a pivot point at both ends, but World Wide didn't want to change the design. What can be done to keep this from braking? Appreciate an answer soon as we are heading home. Thanks.
Darrel and Pam Jensen