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I would like to have the Dometic model numbers for the two roof A/C units on my Big Country please. There is a 15k unit over the lounge and a 13.5k unit over the bedroom. I have tried to locate the numbers but have not been successful. Thanks, Don

Is there a schematic of the heating duct system available? While replacing a cracked valve behind the panel in the basement of our BC I noticed that there is a small heat duct that is directed downward toward the black tank area, is this to blow some heat there in cold weather, not sure. Also...

It appears that the water heater bypass valve is leaking water into the basement of our 2013 BC. The valve sprays water when placed in the "Normal" position. The water sprays from the bottom of the valve. Is there a replacement available for this valve? Thanks

Our Big Country front A/C unit does not shut off after the bedroom is at the proper temp. The compressor shuts down but the fan continues to run. I was told by the sales people that the front thermostat not only controls the bedroom cooling but also during heating season it can be used to...

I have some stone nicks in my front end cap and so far have been unable to find a suitable touchup kit. Scott at customer service did provide me with the Heartland color code but so far the five paint shops I have contacted cannot duplicate the brown color of our BC. Has anyone found a suitable...

I have some stone nicks in my BC 3596RE nose and end cap and would like to have the paint color number for touch up please. Our nose and end cap are brown. Thanks, Don

Our BC 3596RE is less than 6 months old, all the blinds hang free and/or bump against the walls in the unit. There are no clips to hold the bottom rail to the wall. Are the brackets available and if so where can I get them? Thanks, Don

On a recent trip to FL for 6 weeks we experienced both hot and cool temps. When the temp dropped and we ran the furnace I had to turn off the rear a/c unit at the breaker box to keep the a/c fan from running. I was under the impression that when the furnace was selected thermostat that locked...

We just returned from a 6 week trip to Florida in our 2013 Big Country. A great trip for sure and only had one issue that needs to be addessed: When using the main A/C when the weather demnads it all is well however, if / when the weather takes a turn and the furnace must be used the problem...

The remote fob for our 2013 BC has a blank LCD screen. it was working fine for about a day then the screen went blank, the flashlight still works but I have no access to the other functions, just a yellow screen. How do I retrieve the LCD screen? Thanks

We just took delivery of a 2013 3596RE, I would like to know just what the numbers indicate, I know what the RE is, but am curious about the numberals. On other makes one can decyper the length but I know that our 5er is longer than 35 feet. Thanks, Ufda

We just took possession of a 2013 BC 3596RE and so far all is well, however I cannot find the low point hot water drain, found the cold water low point but not the hot, where is it? Thanks, Ufda