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We had a Keystone Laredo that had the same symptoms. I measured the length of the shackle brackets and they were 2" shorter than those on a twin trailer at the dealership. Keystone replaced the brackets. Just a thought. Mark

You should not only check pin box movement, but also the caulking around the trim on the bedroom overhang when hitched to your tow vehicle. We had visible flex on both sides when hitched. Heartland was very good to work with on ours and they made repairs even though it was two years out of...

I'll second the jacks near the wheels. It took out 90% of the movement even with someone sleeping on the sofa.

Re: Equlizer's Yes, mine cracked as well. Mobile Outfitters stated the set that came with the unit were too small. I replaced them with the larger size and have not had a problem. Neither Mobile Outfitters nor Heartland felt any responsibility in the wrong size being installed on the 5er.

Joezeppy, I also had damage to the floor of my storage compartment. Water was seeping in through the screw holes on the baggage door. The carpet had mold on it and the floor/storage area had to be rebuilt Caulk/sealant around the screws has solved the problem. Check the carpet/covering on...

I sent a PM. Mark

I've had mine since Aug 2009. Headed to Elkhart this weekend with it.

The overhang trim on the door side of my 2010 Eagle Ridge 34RLSA has begun to separate from the side wall. I caulked the entire section while the trailer was resting on the front jacks. It looked good. I let it cure for 4 days. As soon as I hitched to the truck, the trim pulled 1/8" down...

Our unit leaked into the underbelly when I used the "black tank sprayer". The simple solution has been to stop using it. No more leaks.

Just a quick note. Having taken our Eagle Ridge to have a water leak in the shower repaired 4 different times, I finally lost patience with the dealership where we purchased the unit. The dealership was 120 mile away. I called New Hope Rv which is local and has recently started selling...

Guys, I hate to be the bearer of bad news, but the air vent in the tool area did not solve the mildew problem. I just checked the 5er this afternoon and the mildew was back and the bottom of the tool area was damp. I'm not sure what the next move is, but I guess I'll contact the dealer and...

The vents were installed in the ends of the tool box area. I picked the fiver up 3-4 weeks ago and have checked the tool area several times since then. No mildew so far. I'll keep you updated if the mildew starts. Yee ha, we are planning our first trip of the year in a few weeks. Sorry...

David Hilliker of Heartland called today and told me what the factory had concluded about the basement mildew problem. He said it was a lack of ventilation/air flow in the area. The "fix" is to cut a 2" vent hole in the side of the tool box to allow air to circulate. This isn't really a...

John, I had propped the lid to the compartment open for 2-3 weeks and there was no moisture. The lid has been shut for the past 2 weeks and it is wet. I still have the problem. I hope the factory comes up with something soon.

I received a call today from David H. in the warranty dept. at Heartland. He stated he was unable find out any information concerning the "wet basement". It has been turned over to the ElkRidge plant manager. David said he had seen the multiple posts of the problem on the Heartland website...

John, I talked with David Hilliker at Heartland this morning and described the problem to him. He took pertinent info about my trailer and stated that he would check into it and call me back. I also mentioned to him to check this site and he would find others experiencing the same problem...

It's a little trouble, but I remove the air mattress from the frame and store it in the bag when not in use.

We had an air mattress tear when opening the Flair sofa in our Eagle Ridge. After contacting Tim Meade along with the warranty staff at Flair, we had a prompt and fair resolution to the "problem". Communication from Flair was excellent and customer service is evidently a high priority. I...

John, were you to solve the "wet basement" problem in your Eagle Ridge? Mine has the same issue. Have you contacted the factory about it?

We had one leak in the entertainment slide which has been repaired, I hope. We haven't had a chance to use the 5er since the repair was made. We've had three water leaks inside, one has been repaired. Two still leak. Hopefully the dealer will be able to take care of these when we take it back in.

We have a 2010 34rlsa and have had 2 "bubbles" in the side wall that appear to be delamination of the fiberglass. We're taking it to the dealer in a couple of days. I'm just wondering if others have had this problem and if so, what was done to fix it?