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Thread: LevelUp Issue on 2015 Heartland Oakmont 345RS

  1. Print this Post   #1
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    LevelUp Issue on 2015 Heartland Oakmont 345RS

    Hello - my wife and I recently purchased the 2015 Oakmont 345RS. We were having it delivered (while my TV is being outfitted with a 5th wheel hitch) today. The dealer called and said there was a problem with the auto leveling system. During the walk-through, the Tech wanted to demonstrate the auto leveling system but it wouldn't cooperate immediately. Eventually it did after some manual scrolling through the menu. Long story short, the dealer was to deliver today. The dealer told me they've been in contact with Heartland for technical assistance but to no avail. The dealers next step is to replace a "board" in the auto level system.

    My wife and I are extremely disappointed at this point. This is not the most expensive unit we could have bought but settled on it over 4 other brands of 5th wheels. I am hoping at the end of today I get a call that all is well and they can deliver Monday.

    The reason for this post is to see if any other folks have run in to this issue.

    Thanks in advance.

    Cary & Janet

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    Founders of SoCal Chapter Bob&Patty's Avatar
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    If the dealer would call Lippert....it might be repaired quicker. The auto leveling is made by Lippert. Control board defective...could be. Welcome to the world of electronics. Hope it gets fixed soon for you.
    Bob (Old cranky), Great wife Patty, 5 great kids, 11 grandkids

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    Heartland: Director of Owners Interests jbeletti's Avatar
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Hi Cary,

    Congrats on your new purchase and sorry to hear it has LevelUp issues. Having the LevelUp system not AutoLevel on day of delivery is a pretty rare thing. LevelUp is a product made by Lippert. At some point, Heartland Dealer Services should hand your Dealer Service person off to Lippert directly. They're the experts on their system.

    That said, if the dealer has another unit on the lot with LevelUp, swapping out the brain will help them quickly determine if it's a logic issue with the system. Another idea, though remote, would be to swap out the display unit.

    Let us know how you come out on this and hang in there. It's a disappointment to be certain, but this should be quickly surmountable.
    Jim Beletti
    Director of Owner Interests
    Heartland RVs

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    Luv'n Life BigJim45's Avatar
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Or it could be the dealer is NOT operating the controls the correct way.

    Not all dealers know what is going on in all makes of RV's.

    Have them call Lippert to get things worked out.
    Jim & Melody Miner and the Pug Ginger
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  5. Print this Post   #5
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    This is true, and the system can be cantankerous from time to time which can make you think that it is not functioning correctly.
    Quote Originally Posted by BigJim45 View Post
    Or it could be the dealer is NOT operating the controls the correct way.

    Not all dealers know what is going on in all makes of RV's.

    Have them call Lippert to get things worked out.
    Jim and Amy
    San Antonio, Texas

    2014 BC3650RL, Onan Gen., Solar.

    2017 Ram Laramie 3500, AISIN, long bed, OEM 5th wheel prep. SRW, 4,400 lb payload, GCVWR 25,300.

    2014 BC3650RL, Onan Gen., Solar.





  6. Print this Post   #6
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Be happy your dealer is fixing a problem rather than leaving it with you to finally bring it back later. I agree the Level-Up can do wierd thing, but it can be reset and recalibrated easily. It was the focus of my learning when my rig was new, and now I know what to do when it doesn't level properly or acts up. It works correctly 95+% of the time, and when it doesn't I recognize what is wrong. Only a minor inconvenience.
    Marv & Connie Marcy, Polson, MT
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  7. Print this Post   #7
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    What Marv said......
    Jim and Amy
    San Antonio, Texas

    2014 BC3650RL, Onan Gen., Solar.

    2017 Ram Laramie 3500, AISIN, long bed, OEM 5th wheel prep. SRW, 4,400 lb payload, GCVWR 25,300.

    2014 BC3650RL, Onan Gen., Solar.





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    August 29, 2018 porthole's Avatar
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Suppose for a minute that the dealer never set the initial level calibration. Then it would only work in the manual mode, as they found by scrolling through the menu.
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  9. Print this Post   #9
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Why did I not think of that? yea, what porthole said.....thats the ticket.

  10. Print this Post   #10
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    Re: LevelUp Issue on 2015 Heartland Oakmont 345RS

    Thanks for all your suggestions and replies. I can see our relationship with Heartland Owners is going to be a great one. The dealer called and said there was a faulty wire not properly installed and the system is working 100%. Wonder if they did the calibration ....... never mind. During my conversation with my Tech Rep, he mentioned that they couldn't find the "packet" for the Oakmont. Which means no warranty cards on Ref, Stove, Micro, TVs, Onan 5.5, etc. He said they would order all the material and make sure I got it. My wife and I discussed this and decided that we will not take delivery of the unit until all the packet is assembled and available. Are we out of line or wrong in expecting the packet to be delivered with the unit?

    Thanks again.

    Cary & Janet

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