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Thread: Power Awning Trouble

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    Junior Member Marine Mike's Avatar
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    Power Awning Trouble

    I have a 2009 Big Country 3355 that the power awning will not extend. I have checked the fuses and all are ok. It acts like there is no power. Any assistance would be greatly appreciated

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    Senior Member - Past Moderator Ray LeTourneau's Avatar
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    Depending on how much electrical experience you have, check for loose or disconnected wiring. Next best thing is to get it to your dealer. Sorry, not much help from me.
    Ray & Lin
    R.I.P. Suzi
    R.I.P Bart


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    Junior Member Marine Mike's Avatar
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    Thanks Ray.. Unfortunately my Dealer is going out of business so no help to had from them.
    Mike & Jeannie
    U S Marine Corps Ret
    2008 Silverado 2500 HD Duramax
    2009 Big Country 3355RL

  4. Print this Post   #4
    bwwalczak
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    Sorry about the difficulty on the awning. There could be a quick resolution to this, but it is ideal to have a dealer check it out.

    The first reason could be a bad switch. We do test these, but sometimes things go wrong.

    First, you said you tried the fuse, it would be the very bottom one. No lights should be on in the fuse panel. If a fuse goes the light comes on.

    Second, it must be the switch, the switch is held in with 2 screws. Once you take that off you will see a green and white wire. The switch just closes the circuit. If there is no motor movement, it will be something else.

    My recommendation will be to call our service department here at Heartland and they will have a few solutions for you. The number is toll free 877-262-8032.

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    Junior Member Marine Mike's Avatar
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    Thanks Brian,

    After taking the switch out of the panel the Awning is working great. It must of been a loose wire.

    You help was greatly appreciated
    Mike & Jeannie
    U S Marine Corps Ret
    2008 Silverado 2500 HD Duramax
    2009 Big Country 3355RL

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    Junior Member Marine Mike's Avatar
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    Brian,

    I guess it is the switch because it quit working again. Is it possible to get a switch from Heartland. I really prefer NOT to deal with the place I bought it from as they are a dealer that "got your money, now you are on your own". Thanks for your assist
    Mike & Jeannie
    U S Marine Corps Ret
    2008 Silverado 2500 HD Duramax
    2009 Big Country 3355RL

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    Director of Owners Interests, Heartland RVs
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    Hi Mike and Jeannie,

    Please contact Heartland Customer Service (877-262-8032) on this in the morning. Have your full VIN ready when you make the call. Explain the whole matter with them.

    Thanks,

    Jim

  8. Print this Post   #8
    bwwalczak
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    Jim is right, if you contact customer service they can order parts if necessary.

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    Junior Member Marine Mike's Avatar
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    Thanks Jim and Brian..
    Mike & Jeannie
    U S Marine Corps Ret
    2008 Silverado 2500 HD Duramax
    2009 Big Country 3355RL

  10. Print this Post   #10
    Junior Member Marine Mike's Avatar
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    Jim & Brian

    Spoke with John Hawkins today at Heartland and they are sending me a Switch for the Awning. It is nice to know that I am not hanging out on a limb after spending that much money. I love my Big Country,

    Thanks Again
    Mike & Jeannie
    U S Marine Corps Ret
    2008 Silverado 2500 HD Duramax
    2009 Big Country 3355RL

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