First, congrats on your new rig and welcome to the family.
Curious as to what issues youi're having? If it's the simple little headache problems that should be addressed at the walk thru or are you talking major issues. I read abouit people (probably 1st timers) that complain of a light switch not working or a leak under the sink with a loose pipe connection. The dealers are supposed to prep the rigs and give the customer a walk thru with the rigs under power and hooked to city water. The dealer should explain and work every switch, slide, A/C unit, water faucet, awning, etc while you are there to help familiarize the buyer with the rig. This is the time to catch all of the minor but annoying issues that can arise.
Again, please let us know what issues you are experiencing. Hope you get all of the problems worked out.
If you are having major issues, it doesn't say much for the Q/A system supposedly in place now with HL