crmfghtr
Well-known member
I contacted heartland customer service today about the rear termination pipe on our new LM Concord (see image).When we left the last rv Resort the rear termination cap on the pipe was pulled off, going down the driveway, leaving the resort. When I expressed my concern to heartland, Cody in service told me that any modification to the termination pipe would void the entire warranty.
What!!
I told them it will be more expensive for them to possibly replace a tank and pipe due to poor location of this pipe.
He replied "we won't warranty that, your insurance would have to pay for that repair".
I can't believe this is the position they are taking on this poor design issue. I told them I wanted to relocate the termination point to a less hazardous location and he told me the entire coach warranty would be void if i did that.
I said if if voids the rear tank warranty then so be it. But the entire warranty? Not really happy with heartland right now.
Re-thinking my purchase.