We met Ray in 2005 when he first started with Heartland. We talked with him for over an hour at a show in Tulsa. We were very interested in the Big Horn then, but ended up purchasing an Open Road mainly because we couldn't make the deal we wanted with the dealer. We met him again at the show in Tulsa in 2008 and recognized us. Talked with him for at least that long again. He is a great guy, very helpful and very proud of the Big Horn and Heartland. Because of him we will replace our Open Road with a Big Horn in a year or two. That's why we are on this forum almost every day. We are fulltimers and will definitely be needing a new unit by then and are really impressed with how Heartland is an industry leader in innovations i.e. docking station, front cap design, laminated floor and new roof etc. If any of you see Ray, tell him he is doing a great job as a company rep.