I have the same problem. Unfortunately, Lippert's people do not know what the solution is. Their own service literature gives at least two different opinions. One document says "raise rear jacks first, then activate automatic retract". Another document says "Push Left and right buttons at the same time" with out any reference to raising the rear jacks. On the phone, their service tech said, "the system will not "raise" the front to the height needed to hook up the truck, it will only "lower" the front to that position". I've given up trying to make it work automatically, I just raise or lower it manually. Don't get me wrong, Lippert customer service has been excellent with other issues, but this particular problem has not been resolved. Ken