Re: 2017 Cyclone Warranty
If you can take your rig back to the selling dealer, the warranty work will be coordinated by the dealer. The warranty statement in your trailer manual details what's covered. There are a few limitations, such as minor adjustments where there's a 90 day window.
You don't have to go to the selling dealer. Any Heartland dealer is authorized to work on your rig, but not every dealer is willing to work on units they didn't sell.
A lot of dealers are pretty backed up on work schedules, so you might consider locating an independent servicer, or perhaps a mobile servicer who will come to you. You will need prior approval from Heartland in order to use them. With mobile service, you're responsible for the service/travel charge, but that's often less than the cost of hauling your trailer, and it's definitely more convenient. You'll find that Heartland is pretty flexible about giving approval. And if there's something minor that you can repair on your own, they may agree to ship the parts directly to you for self-repair.
If the dealer has trouble getting a warranty repair authorized, you can call Heartland Customer Service directly at 877-262-8032 / 574-262-8030. Have your VIN # ready. Sometimes miscommunications come about just because of the number of people at the dealership involved in handling warranty service. If that happens, a direct call from you to Heartland may clear it up.
