laffman
Active Member
Our new Sundance 3300RLB was delivered yesterday to our seasonal site at Silver Lake, MI. PDI went good, a few problems, all minor, which the dealer took care of. Once we got it level on the site, I was just amazed at the effectiveness of the JT Strong Arms. I would recommend these to everyone.
But we did have one cosmetic problem once the trailer was dropped off on the site and transport company had left, leaving me with no way to get it back to the dealer. I paid extra to have the exterior coated in a protective sealant at the dealership. This has a warranty for five years and I don't have to wax it. Along with normal washing, I just have to wash it once a year with the supplied chemicals and send in the annual warranty renewal. The problem is the dealer forgot to remove the advertisement stickers on the front cap. The "OK to ship", "Patented" and "88 degreee turn radius" stickers are still on. You should be able to see them in the picture. I left a voicemail and sent an email to the saleman, as the dealership was already closed when we noticed it. If the dealer can't do anything or is going to charge me for an on-site service call, I think I'll end up leaving them on. I don't know how the fiberglass will age in those spots versus the rest of the exterior that has the protective coating.
Other than this minor cosmetic issue, my experience with the dealer was fantastic. We're so excited about our Sundance. Now we just have to wait until April 15th to use it. This is when our campground opens again for the season.
But we did have one cosmetic problem once the trailer was dropped off on the site and transport company had left, leaving me with no way to get it back to the dealer. I paid extra to have the exterior coated in a protective sealant at the dealership. This has a warranty for five years and I don't have to wax it. Along with normal washing, I just have to wash it once a year with the supplied chemicals and send in the annual warranty renewal. The problem is the dealer forgot to remove the advertisement stickers on the front cap. The "OK to ship", "Patented" and "88 degreee turn radius" stickers are still on. You should be able to see them in the picture. I left a voicemail and sent an email to the saleman, as the dealership was already closed when we noticed it. If the dealer can't do anything or is going to charge me for an on-site service call, I think I'll end up leaving them on. I don't know how the fiberglass will age in those spots versus the rest of the exterior that has the protective coating.
Other than this minor cosmetic issue, my experience with the dealer was fantastic. We're so excited about our Sundance. Now we just have to wait until April 15th to use it. This is when our campground opens again for the season.
