We bought a 2011 BC 3450 in Jan...our first RV ever and we were so excited. The weather has been unseasonably cold here in our area so we waited to de-winterize and take it out on our initial trial run. A little over two weeks ago hubby began de-winterizing and had water spraying all over the bathroom from a faulty fitting on the back of the toilet--no way to have a trial run with that going on. We also had a notice from Heartland about a missing seal..a one hour fix...and we'd noticed something out of alignment with one of the slides, a light in the entertainment center cabinet that wasn't secure, and a cabinet hinge that wasn't attached. The alignment issue, light and hinge were supposed to have been fixed before we took possession of the camper and they weren't. We left the camper at the dealership with the impression it would be ready in two weeks at the latest. It's been two weeks and two days since we took it in for these fixes so we could FINALLY try it out!! My husband called today and was told it would be the middle of next week before it was ready...THEY HAVEN"T EVEN STARTED ON IT!!! The guy even asked when we needed it. We needed it the day we took it in for service! I don't think I am being unreasonable to expect better service than this on a brand new product that we're making payments on and have not even been able to use yet!