Hi -- so sorry to post twice in 2 days, but we have a big issue now. We have a 2016 4018. We have the Hisense refrigerator that's a top fridge/bottom freezer - it was an upgrade but came from the factory. Our freezer is working fine, but our refrigerator is not working at all. We've reset the temperature several times, we've triple checked the seals. We tried to call Hisense direct, phone number was disconnected. We are traveling physical therapists and on assignment in Oklahoma (from Ohio) and have 2 dogs with us. We're living out of the Cyclone right now. What are our options to get it fixed?? We've already had milk and other products spoil and are at our wits end! Please help! Thanks!!!!
ATF: Cyclone - Hisense refrigerator -- urgent help needed!!
- Thread starter RachelMcC
- Start date
danemayer
Well-known member
Hi RachelMcC,
This sounds like it might be a residential Refrigerator that runs on electricity only (no propane).
Assuming that the interior lights are on, and the freezer is actually cooling, you should check for airflow between the freezer and refrigerator compartments. Most residential refrigerators cool the freezer and the cold air circulates from the freezer compartment into the refrigerator compartment. If something is blocking the vent, that could account for what you're describing.
You should also take a look at the manual for the refrigerator in case there's a control for the refrigerator temp.
This sounds like it might be a residential Refrigerator that runs on electricity only (no propane).
Assuming that the interior lights are on, and the freezer is actually cooling, you should check for airflow between the freezer and refrigerator compartments. Most residential refrigerators cool the freezer and the cold air circulates from the freezer compartment into the refrigerator compartment. If something is blocking the vent, that could account for what you're describing.
You should also take a look at the manual for the refrigerator in case there's a control for the refrigerator temp.
Dan and Ann,
Thanks. We checked both ends of the freezer/refrigerator area and nothing is blocking airflow. We're just stumped. It was working and it is a new appliance. It does run on electricity, no propane. We also have a transformer that runs the fridge while we're on the road. We've tried to run it both with the transformer on and off. We even shut down all power and started over with no success. We don't hear any fan noise in the fridge part.
Thanks. We checked both ends of the freezer/refrigerator area and nothing is blocking airflow. We're just stumped. It was working and it is a new appliance. It does run on electricity, no propane. We also have a transformer that runs the fridge while we're on the road. We've tried to run it both with the transformer on and off. We even shut down all power and started over with no success. We don't hear any fan noise in the fridge part.
danemayer
Well-known member
Sounds like you'll have to contact Hisense.
Hisense Appliances:
1-877-465-3566
service@hisense-usa.com
I got their after hours recording at the number above.
You might also call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. Ask them how to get warranty service on the Hisense.
Hisense Appliances:
1-877-465-3566
service@hisense-usa.com
I got their after hours recording at the number above.
You might also call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. Ask them how to get warranty service on the Hisense.
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