Long story, I discussed in this thread. //heartlandowners.org/showthread.php/35370-New-owners-13-Landmark/page2
The local dealer here is handling the warranty claim with HL but, they say they get the run around. So, tomorrow another call to CS.
Dan, understand sourcing, I owned a pretty big parts company so I know the twists and turns. However, had I treated my customers with the same indifference I would not been in business long. You pull two AC's off the shelf, yank the covers, ship them out, order replacements.. Simple and it works fine if you're willing to support your customers. HL places a lot of emphasis on their quality and after the sales support... Where is it? The AC shrouds actually have boot prints (same ones on both) where someone either kicked them, stood on them or did jumping jacks... Multiple mounting holes were over torqued and broken and several were missing.
We love this unit but the lack of QA and warranty support is rather disconcerting to say the least.