Wow, there are several things that could have gone wrong. When you say that your wife is the only user the first thing thing that comes to my mind is my wife......using too much paper. If this is the case you may have a plugged drain. It has happened to me. Gotta use lots of water when flushing.
You may, as you have mentioned, have a bad valve or the cable that operates that valve.
There may also be one of the cutouts from the installation blocking the drain.
So, if your clear fitting has facility to screw a garden hose on the end you can verify it your valve is working and if you have a plug.
Attach the garden hose. put your drain cover over the outlet, open the valve and turn on the water. If there is no flow then the valve is not working. If there is flow it should have dislodged any plug in the drain.
If you find that the valve is not working then you will have to drop the underbelly and have a look at the cable attachment.
Oh, and the tank monitors seldom work with any accuracy. I never even look at ours.
Peace
Dave