Dead bolt not working

[Mike-n-Justina]

The dead bolt on our door has suddenly just quit working on our 2012 3690Sl. Has anyone else had this problem? The other lock still works fine.

 

[FiremanBill]

does it work with the door open? Sometimes they will get out of alignment just enough to hit the frame instead of going into the slot.

 

[Mike-n-Justina]

It doesn't work with the door open or closed.

 

[danemayer]

Is this a problem with turning the key or is it a problem with a keyless entry?

 

[cookie]

I would remove the four screws that hold the door handle on. Then pull the whole works put and look out over.
I think I remember a post from the past where there was a screw inside that came loose and was causing problems.
When you get it figured out, let us know what it was.

Peace
Dave

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