Dometic 300 toilet with the dreaded internal leak to allow waste to pool inside the outer bowl and smell

marknewbill

Active Member
I have the Dometic 300 and it is less than a year old. It has a urine smell all the time, no matter how well we clean it. I ran up on some information on a past recall of 300's where the inner seal lets water come from inside the bowl to the outer bowl and settles there until it evaporates, and makes the odors.

that being said, I reached out to Dometic today on warranty and await a response. the recall is over according to what I understand (my unit has to be newer than the affected units) even though I have the same issue. I can remove my toilet, tip it on the side, and the stale water will come out around the bowl seam.

I am considering just opening the toilet up and doing the silicone repair I seen online where the gaskets are re-used and just silicone in to prevent the leak.
any thoughts? I know I can return the camper to Heartland and they should take care of it, but I don't want to be without it right now during prime camping season and I have places booked already.

I hope this isn't already covered somewhere, but I didn't see it.
 

danemayer

Moderator
Staff member
Wait a bit for a response from Dometic. They may just send a new toilet to you for self install. I had a different problem on a 5 year old toilet and they sent me a replacement.
 

marknewbill

Active Member
Hi,
Dometic is sending a new toilet as expected, no issues from them other than a 50 minute hold time on the phone.
In the mean time I opened the toilet I have to investigate by removing the base and the outer bowl. it appears the "fix" on at least that iteration of the toilet was to pack the inner and outer bowls around the gasket area with something like Vaseline. this of course shifts around and allows water to get by. for an experiment I cleaned away all of the grease and reassembled it dry, and removed the flush gasket. then I could take silicone and inject it in the area between the outer and inner bowls (before installing the base) and then put the flush gasket back on and reassembled the base back to the bowl. then for support I mixed some resin and hardener and poured it in between the two bowls (oposite side where gasket is) at the drain area through the hole in the back of the toilet. I know this will make future separations impossible, but since a new one is on the way, why not.

I am waiting now for the resin to cure and I will test the toilet. if the resin supports movement, and the silicone makes a good gasket, it may last a long time. I didn't take any pictures but there is a YouTube video on fixing the 300 toilet that will show all these details except the epoxy, that was my idea to back up the silicone since the inner bowl moves around when you put weight on it.

Thanks for reading - mn
 

marknewbill

Active Member
Below is a picture shown from the back of the toilet where the water line enters the sprayer. the green is the resin I poured in from the hole and allowed it to drain down the side of the bowl into the gap between the inner and outer bowl for structural support. the silicone bead applied first just behind the rubber ball seal holds the epoxy in place until it hardens.
so far the trick seems to have worked.

Thanks,
 

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