totosparents
Member
Not sure where the blame should go, but I damaged my ladder and ordered a new one over 1 1/2 months ago. Dealer saved me some shipping by waiting to have it shipped with some other big items ( I do appreciate that). I was called and told the ladder was in, so I drove the 30 miles each way to pick it up. I got it home and it was the wrong ladder. Now I gave the dealer the stock number on the original ladder, the model of the Silverado, and he even looked up my VIN number. Seems to me, Heartland should be able to see what accessories were put on our trailer, and order the correct ladder from the manufacturer of the ladder. Hope it's not another 1 1/2 months
Just venting, sorry.
Just venting, sorry.