akf15e
Member
Let me start by saying this is not a thread for me to vent - I have had 5 RVs and I know things will go wrong. Instead, I am looking for advice/suggestions on a number of issues. Five weeks after picking up our 2015 San Antonio, we finally got to take a trip in it. It did not start well. While loading and making sure everything was secure, I noticed the back of one of the recliners didn't seem "right". I lifted the material behind the chair and immediately saw that the OSB was cracked all the way through on one side. Of course, my first shock was that my furniture is made with OSB. Not what I expected in this rig. Second, it appeared someone had tried to repair the crack previously with staples. I was even more shocked that I would be sold a new rig with damaged furniture (my PDI does not include this, but will in the future). I inspected the other recliner and noted that it had a hairline crack in the same spot. I believe it is due to the way they ship the rig, with the recliners wedged back to back in the dinette slide. Luckily, we were going to stop at the dealer on the way to our campground to pick up a chair that had been ordered for the desk. I showed the dealer the chairs and they immediately put two new ones on order. Great service!! I'm not too confident in how long the new ones will last, but I won't travel with them back to back, so maybe all will be good.
So we got to the campground and at dinner that night, one of the back legs of the dinette chairs snapped off as I was sliding my chair back away from the table after dinner. And I mean snapped off like a twig!! (For the record, I weigh 180 lbs). Again, I called the dealer and told them what happened and they are going to put another chair on order. Good service x 2.
Two days later, my brother in law knocked on our door and told me water was dripping down underneath our rig. When I crawled underneath I immediately recognized the smell as galley water. My previous SOB was notorious for tank leaks ( the main reason I did not go with them a 3rd time), so I knew this wasn't good. I dropped a portion of the belly and water poured out. We spent the next 6 days washing dishes in a tub and trying to dry out the underbelly. The entire rig reeks of dirty water. I called the dealer and made an appointment for next week. Unfortunately it will be a 300 mile roundtrip ( x 2 ) to drop it off and pick it up later. Here is where I need the most advice. I do not want the tank (if it is the tank and not just a connection) repaired. I had a previous tank repaired and it leaked again within 18 months. I figure for a brand new rig, I should get a brand new tank. Am I wrong? Obviously the dealer hasn't even seen it yet, but I want to be prepared to ask for what makes sense. Also, the insulation was soaked and smells horrible. Is it within my rights to ask for new insulation underneath in the affected area? If not, I am worried about lingering odors in this nice rig. Suggestions?
Overall, had it not been for this tank, I would have called the trip a major success. The furniture will get replaced and we will just treat it with kid gloves in the future. I went over the entire rig with a fine toothed comb and was very happy and impressed with the workmanship and fit and finish compared to previous rigs. I just really hope the tank and the odor can be fixed to my satisfaction. Based on my dealer's reputation and response this far, I am optimistic. However, any comments or suggestions are welcome.
Oh - one more thing. DW has said I need to ask how people clean the shower doors. They are the 3 part sliding doors (clear) that are supposed to be "self-squeegeeing". Not so much. Even though we have a hand squeegee, we get terrible streaks and water and junk trapped behind where the doors overlap. Any ideas?
Thanks so much!
So we got to the campground and at dinner that night, one of the back legs of the dinette chairs snapped off as I was sliding my chair back away from the table after dinner. And I mean snapped off like a twig!! (For the record, I weigh 180 lbs). Again, I called the dealer and told them what happened and they are going to put another chair on order. Good service x 2.
Two days later, my brother in law knocked on our door and told me water was dripping down underneath our rig. When I crawled underneath I immediately recognized the smell as galley water. My previous SOB was notorious for tank leaks ( the main reason I did not go with them a 3rd time), so I knew this wasn't good. I dropped a portion of the belly and water poured out. We spent the next 6 days washing dishes in a tub and trying to dry out the underbelly. The entire rig reeks of dirty water. I called the dealer and made an appointment for next week. Unfortunately it will be a 300 mile roundtrip ( x 2 ) to drop it off and pick it up later. Here is where I need the most advice. I do not want the tank (if it is the tank and not just a connection) repaired. I had a previous tank repaired and it leaked again within 18 months. I figure for a brand new rig, I should get a brand new tank. Am I wrong? Obviously the dealer hasn't even seen it yet, but I want to be prepared to ask for what makes sense. Also, the insulation was soaked and smells horrible. Is it within my rights to ask for new insulation underneath in the affected area? If not, I am worried about lingering odors in this nice rig. Suggestions?
Overall, had it not been for this tank, I would have called the trip a major success. The furniture will get replaced and we will just treat it with kid gloves in the future. I went over the entire rig with a fine toothed comb and was very happy and impressed with the workmanship and fit and finish compared to previous rigs. I just really hope the tank and the odor can be fixed to my satisfaction. Based on my dealer's reputation and response this far, I am optimistic. However, any comments or suggestions are welcome.
Oh - one more thing. DW has said I need to ask how people clean the shower doors. They are the 3 part sliding doors (clear) that are supposed to be "self-squeegeeing". Not so much. Even though we have a hand squeegee, we get terrible streaks and water and junk trapped behind where the doors overlap. Any ideas?
Thanks so much!
