First of all I want to say Heartland has treated me well in the past. I once had the infamous frame flex that was repaired in 2013 by Heartland at no cost to me other than getting the unit to them. They did as they said they would in a time frame that I was told. But now comes my dilemma. It's back the frame flex once again it appears and I called Hearltland and explained to them what was going on and sent pictures. They say that it looked like it may be just screws coming loose out of the trim. I pulled the rubber back and checked and everything was tight. I told them this and we spoke that maybe I should get ahold of Lippert because they were the ones that did the welding. So I called Lippert and Lippert wanted a case file. Guess what, Heartland had no case file. Just a piece of paper that says Lippert was to weld both sides. And that's all they had on it. So Lippert says if we didn't do it, then that's a good thing. I then went back to Heartland with an email and got no reply. I then sent another email asking what I should do and guess what, no response. So it appears to me that the paperwork has disappeared some how. Imagine that!!
I do understand that the unit is now 8 yrs old, but they said I would never have to worry about this again and I think they should at least come up with something and back there work. Maybe I'm wrong and I may be. But at least I should get correspondence back from my email at least saying we are not going to do anything instead of just ignoring a good customer.
Ok rant is over.
I do understand that the unit is now 8 yrs old, but they said I would never have to worry about this again and I think they should at least come up with something and back there work. Maybe I'm wrong and I may be. But at least I should get correspondence back from my email at least saying we are not going to do anything instead of just ignoring a good customer.
Ok rant is over.
