i recently purchased a heartland north trail model 21 fbs. after removing all of the plastic undercover "coverup" i discovered a similiar problem that i had with a rockwood 5th wheel i used to have. the manufacturer of the fresh water tank had the outlet molded in apx. an inch above the bottom of the tank. that plus the bellying of the tank left a lot of water unusable. so just as before i drilled and tapped a 1/4 pipe plug hole in the bottom of the belly. in doing so i carefully measured the amount of water that drained out after the pump started running dry. it was 16 gallons. the heartland specs claim 36 gallons of fresh water. i installed a 3/8 pipe plug in the original outlet and replumbed the new outlet back to the inlet line and gallon by gallon measured how much water to fill the empty tank. 46 gallons exact before overflowing. a little arithmetic says that i only had 30 gallons of useable water before the mod and now i have 46 gallons. may not mean much to "plug ins" but to boondockers it sure does. why was i carrying around 16 gallons of unusable water ? didn't the tank maufacturer know how to design a tank or didn't the heartland spec engineer know how to order it made. who knows. just one of those things to scratch your head about.