I had the same problem a few months ago, the filter was frozen in place. Customer service suggested wrapping towel soaked in hot water around the filter at the attachment to melt the ice. It took about 15 minutes, but it worked.
I got it out I checked it on UTube One screw took casing off pushed up with a small blade screwdriver and out she came. I think it is a aftermarket filter.
Thanks.
Den.
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