UPDATE: FINALLY off to pick up our BH from the dealer... over a month and they say the repairs will be done by the time I get there... been in the shop twice as long as we've owned it. Hope this is the end of shop time.
It is now Dec. 14th and we've not heard from either the dealer or Heartland (other than Jim & Kary asking for my VIN) and will be calling our bank if our BH is not ready and working by the end of this week. I called Customer Service this afternoon to ask where my parts might be, was transferred to Parts where a recording asked me to leave a message. Souring by the day, like month old milk.
We picked up our new 3585 on Oct. 29th with long anticipated excitement. Stopped 1/2 way home the first night, next morning the power cord reel wound up part way and shut down. Took it with a short list of other fixes (light doesn't work, bedroom slide won't pull all the way out, self leveling doesn't work) to my nearest dealer on Nov. 15th with understanding it would be ready before Thanksgiving as we had need for it. Sadly, it is now Dec. 9th and we still don't know when we'll have our "new" Bighorn back. Power reel is still in transit so I'm told. Very disappointed that Heartland would take so long to get us a new reel. We understand there was the time off over Thanksgiving, but is this what we can expect for service from here on? Dealer tells us the front light near pin box is wired, but has no power so they're going to have to run a new wire. Been in the shop longer than in my garage. Don't like having my new BH torn apart because of poor quality control. I'd never settle for this type of workmanship in a new car, it would be returned as a lemon.
It is now Dec. 14th and we've not heard from either the dealer or Heartland (other than Jim & Kary asking for my VIN) and will be calling our bank if our BH is not ready and working by the end of this week. I called Customer Service this afternoon to ask where my parts might be, was transferred to Parts where a recording asked me to leave a message. Souring by the day, like month old milk.
We picked up our new 3585 on Oct. 29th with long anticipated excitement. Stopped 1/2 way home the first night, next morning the power cord reel wound up part way and shut down. Took it with a short list of other fixes (light doesn't work, bedroom slide won't pull all the way out, self leveling doesn't work) to my nearest dealer on Nov. 15th with understanding it would be ready before Thanksgiving as we had need for it. Sadly, it is now Dec. 9th and we still don't know when we'll have our "new" Bighorn back. Power reel is still in transit so I'm told. Very disappointed that Heartland would take so long to get us a new reel. We understand there was the time off over Thanksgiving, but is this what we can expect for service from here on? Dealer tells us the front light near pin box is wired, but has no power so they're going to have to run a new wire. Been in the shop longer than in my garage. Don't like having my new BH torn apart because of poor quality control. I'd never settle for this type of workmanship in a new car, it would be returned as a lemon.
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