Re: Below freezing
Thanks for the advice. I'm having service done now but I did put a remote thermometer in the underbelly as you suggested. After they fixed the furnace I monitored the temperature and it stayed very close to what the interior temperature was (65). However i had the same issue with the kitchen and 1/2 bath getting no water. We did find that a valve that Heartland installed outside all insulated places for the ice maker that broke while the water system was pressurized. Why we have a 1/4 inch clear tube outside is beyond me. Heartland said I should have cutoff the ice maker. I didn't find anywhere in a manual and wasn't told about that valve during the PDI. Now I have to pay for that to be fixed. We now believe that I do have an insulation problem. My floor is very cold in the kitchen leading me to believe a lack of insulation is causing the kitchen to freeze even though I have heat in the underbelly. Each time I call Heartland I get different answers for the same question depending on who I talk to. Very frustrating. And I have to pay to have the tech check for the proper insulation unless they find that its missing. Trying to be patient and understanding but its getting hard. Love the unit hate dealing with the issues.
Update
As of today, 2/6/16, and after many e-mail this problem continues. I had a dealer take down part of the underbelly and found there is no insulation under my unit. Pictures were taken and sent to Heartland. Before I bought this unit I specifically asked about insulation and was told, in writing by email, that all 2016 Cyclones had the insulation. This was confirmed by the Heartland rep over the phone with me. Heartland service section insist my 2016 was built before the change was made while Heartland Sales said it was made after the change. In either case a 2016 is a 2016 in my mind and I was told it was standard. I have never been so frustrated and now find myself at a point when I'm being forced to take legal action or eat nearly $4,000.00 to make it right. I am withholding the dealers name at this point to give them one final chance to fix my issue.