To follow ISO 9000 policy would be cost prohibited and the paper trail would be colossal on an RV. You would need certifications on everything. The PDI isn't going to catch the brads some kid shot in the wall only to miss a solid piece to hold the panel, shelf, etc in place, then to be discovered later when the shelf falls off he wall during travel. I still think the solution is to have meetings with shop personnel and go over complaints, problems, etc and discuss solutions as to taking a little more pride in your work. Maybe have them sign off on operations of assembly so as to know who the culprit is on any issue with the individual units.
I'm sure HL stresses hurry up and get it done rather than quality. It's up to HL management to stress quality first and build that mindset into the workforce with short regular meetings and incentives. I'm willing to bet that any meeting held pertains to getting them done faster.
Looking at the newer units and listening to some of the brand managers, seems the engineering is focusing on faster and cheaper ways to manufacture rather than building quality. Changes are being made to cut manufacturing costs. One example is the BH now comes with a 60A converter instead of an 80 used in the older ones. Don't know if it needs the 80A but more is better as far as I'm concerned.
I'm currently looking at the newer BH's but starting to think I need to keep my 2016.
The 1st manufacturer that really gets into quality will get my future business, even if it costs more.
That said, this isn't about HL but about the industry as a whole. I've seen some new rigs that don't have the everyday problems like a fixable leak or loose wire which is so annoying on a new rig, but have issues like everything falling apart in the woodwork, from doors, shelves, bookcases, paneling, tv mounts, etc. Absolutely no reason for this to be happening. I guess we'll see what the future holds.
