I am not a refrigerator technician but that just doesn't sound right to me. If that was the case then everyone who stores their unit during the winter would have a "blockage" as would all of the units that sit on sales lots for some periods of time. Sounds to me like there is some other issue working there. I would have it touble shot somewere else to get another opinion.
I have a Dometic fridge that freezes everything. It seems that it is in lmp mode all the time. The local service shop has changed the thermister, the control board and the doors ( upper and lower ). I have been fighting this issue and looking for Ideas. Thanks Nitram
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