Dagoalie34
Member
I just wanted to share a horrible experience with Camping World in Kingston NY regarding my 2015 prowler 30lx that I had purchased in July 26th 2014( sorry in advance it is a very long post).
I dropped my camper off on Monday July 13th for a state inspection and warranty work ( the cable tv in back bedroom wasn't working the panel in front bedroom wall ,on the slideout side, had come loose and the front DVD player wasn't working right).
When I got to camping world we did the walk around of my unit for any damages and I explained that I wasn't sure what was wrong with the cable. I told them I took the plate off the wall to check to see if the cable was loose and when it wasn't I decided to have them fix it.
I was told it would be about a week and if I don't here anything in 5 days to call.
I called a week later on the 20th and was told they didn't have any info to leave my name and number and someone would call back. When I didn't hear from anyone by the next day I called again ,and again same response : leave your name and number and we'll call you back. I called everyday for a week straight and always the same answer. I even spoke to the service manager Michael and he told me the same thing and again no call back.
Finally fed up, I emailed corporate and the next day got a call from Camping World in regards to my email, and was told that the reason it took so long was because the person who wrote it up initially had been fired. So any way they said it would be ready the next day except for the DVD player which they had to order.
So the next day which was the 30th I go to Camping World to get my camper when I get there I see the person who wrote up my camper working.( lie #1) I pay for my inspection and go check out my camper. I wasn't able to inspect it like I had wanted cause it was parked right next to another camper and I couldn't open the slide. So I decide to hook it up to pull it out. I go to raise my power jack and it doesn't work and the lights don't work ( the battery was dead). So I go back inside to the assistant service manager and ask her why is my battery dead ?he asks my to wait so she could ask the tech. She comes back out a few minutes later and says " the tech said he might have left something on, just hook it up and the battery will charge". I was stunned by this answer and asked to speak to the General Manager. She goes to the back and comes out with the service manager Michael. I explain to him her telling me to just hook it up. He says that was a dumb thing for her to say. I then explain to him about no one calling me back. He then asks, who did I talk to? I told him I spoke to you for one and he laughs and says your name is familiar. So after no apology or nothing and just seeming not to care I ask to speak to the General Manager. He tells me he isn't in ,that he'll be there tomorrow.
So finally after they hook up my battery to a booster pack so I can hook up I leave.
The next morning, Friday, I try calling the GM and was told that he was in a meeting and was transferred to his voice mail. I left message and waited.
That afternoon around 4p.m I call back and get a different receptionist. I ask to speak to the GM she then informs me that she can not connect me directly to him or transfer me to his voice mail. Shocked by this I tell her I was already transferred this morning . She tells me that I shouldn't have been and that he left orders that he doesn't want customers to contact him directly. She then tells me she will email him and he'll get back to me. I told her this is unacceptable and if anything give me his email .She refused. Now I'm angry, and tell her I can have the email to the CEO but not the GM? She must've got his attention because he then decided to take my call.
So the GM ,David Dandurand, finally gets
on the phone. I start explaining everything that happened. I get to the part with my dead battery and he stops me and says oh you're the one with the battery, and then proceeds to tell me when he heard the tech say what he did ,that he told Michael the service manager to go out and fix it. When he said that, I got angry . I asked him so you where there yesterday and he says yeah I'm there 6 days a week( lie #2). I then tell him about what the service manager said about him not being there and how angry I was. He tells me that he doesn't know why I was told that and he would take care of it internally and when I come in for my DVD player to see him he'll make it right.
Wait, there's more(again I apologize for the length). So we go camping this last weekend and when we set up I turn the tv on in the back bedroom and nothing no channels and the panel is still loose with just tape over the seem. So I call Yesterday and this time I got transferred to voicemail. He finally calls me back this afternoon with the service manager ,Mike.
Now I'm angry and I'm explaining about everything and how this is ridiculous and I'm not happy and that this is unacceptable. He then tells me and I quote "that calling and telling him how much they suck" doesn't help and what do I want him to do? I then tell him that word never came out of my mouth and even though I am extremely angry I haven't been rude. He then says bring back and we'll fix it. I tell him that's it that's all you're going to do? He then says well what do you want I've already apologized? I think I deserve something some kind of compensation. He says oh you just want something well we don't compensate for that and Michael chimed in that they don't warranty life( whatever that means).
This is the worst customer service I have ever received. I love my Prowler but because of them I can sadly say since they are the closest Heartland dealer I don't think we will be buying another heartland. So if anyone is thinking about going to Camping World in Kingston NY....don't buy from someone else it will save you a huge head ache.....thank you for letting me rant .....
I dropped my camper off on Monday July 13th for a state inspection and warranty work ( the cable tv in back bedroom wasn't working the panel in front bedroom wall ,on the slideout side, had come loose and the front DVD player wasn't working right).
When I got to camping world we did the walk around of my unit for any damages and I explained that I wasn't sure what was wrong with the cable. I told them I took the plate off the wall to check to see if the cable was loose and when it wasn't I decided to have them fix it.
I was told it would be about a week and if I don't here anything in 5 days to call.
I called a week later on the 20th and was told they didn't have any info to leave my name and number and someone would call back. When I didn't hear from anyone by the next day I called again ,and again same response : leave your name and number and we'll call you back. I called everyday for a week straight and always the same answer. I even spoke to the service manager Michael and he told me the same thing and again no call back.
Finally fed up, I emailed corporate and the next day got a call from Camping World in regards to my email, and was told that the reason it took so long was because the person who wrote it up initially had been fired. So any way they said it would be ready the next day except for the DVD player which they had to order.
So the next day which was the 30th I go to Camping World to get my camper when I get there I see the person who wrote up my camper working.( lie #1) I pay for my inspection and go check out my camper. I wasn't able to inspect it like I had wanted cause it was parked right next to another camper and I couldn't open the slide. So I decide to hook it up to pull it out. I go to raise my power jack and it doesn't work and the lights don't work ( the battery was dead). So I go back inside to the assistant service manager and ask her why is my battery dead ?he asks my to wait so she could ask the tech. She comes back out a few minutes later and says " the tech said he might have left something on, just hook it up and the battery will charge". I was stunned by this answer and asked to speak to the General Manager. She goes to the back and comes out with the service manager Michael. I explain to him her telling me to just hook it up. He says that was a dumb thing for her to say. I then explain to him about no one calling me back. He then asks, who did I talk to? I told him I spoke to you for one and he laughs and says your name is familiar. So after no apology or nothing and just seeming not to care I ask to speak to the General Manager. He tells me he isn't in ,that he'll be there tomorrow.
So finally after they hook up my battery to a booster pack so I can hook up I leave.
The next morning, Friday, I try calling the GM and was told that he was in a meeting and was transferred to his voice mail. I left message and waited.
That afternoon around 4p.m I call back and get a different receptionist. I ask to speak to the GM she then informs me that she can not connect me directly to him or transfer me to his voice mail. Shocked by this I tell her I was already transferred this morning . She tells me that I shouldn't have been and that he left orders that he doesn't want customers to contact him directly. She then tells me she will email him and he'll get back to me. I told her this is unacceptable and if anything give me his email .She refused. Now I'm angry, and tell her I can have the email to the CEO but not the GM? She must've got his attention because he then decided to take my call.
So the GM ,David Dandurand, finally gets
on the phone. I start explaining everything that happened. I get to the part with my dead battery and he stops me and says oh you're the one with the battery, and then proceeds to tell me when he heard the tech say what he did ,that he told Michael the service manager to go out and fix it. When he said that, I got angry . I asked him so you where there yesterday and he says yeah I'm there 6 days a week( lie #2). I then tell him about what the service manager said about him not being there and how angry I was. He tells me that he doesn't know why I was told that and he would take care of it internally and when I come in for my DVD player to see him he'll make it right.
Wait, there's more(again I apologize for the length). So we go camping this last weekend and when we set up I turn the tv on in the back bedroom and nothing no channels and the panel is still loose with just tape over the seem. So I call Yesterday and this time I got transferred to voicemail. He finally calls me back this afternoon with the service manager ,Mike.
Now I'm angry and I'm explaining about everything and how this is ridiculous and I'm not happy and that this is unacceptable. He then tells me and I quote "that calling and telling him how much they suck" doesn't help and what do I want him to do? I then tell him that word never came out of my mouth and even though I am extremely angry I haven't been rude. He then says bring back and we'll fix it. I tell him that's it that's all you're going to do? He then says well what do you want I've already apologized? I think I deserve something some kind of compensation. He says oh you just want something well we don't compensate for that and Michael chimed in that they don't warranty life( whatever that means).
This is the worst customer service I have ever received. I love my Prowler but because of them I can sadly say since they are the closest Heartland dealer I don't think we will be buying another heartland. So if anyone is thinking about going to Camping World in Kingston NY....don't buy from someone else it will save you a huge head ache.....thank you for letting me rant .....
Last edited by a moderator:
