We just went to pick up our 2011 Bighorn 3585. We were so excited and now so dissapointed. We ordered the upgraded refrigerator with the 4 doors. There were 2 indentations on the floor right in front of it. We were told that the factory forgot to put in the extra supports under the refrigerator and therefore it now puts too much weight on the rollers on the slide. There are going to have to tear it all apart. From what we understand, the entire counter with the sink, the bottom of the rig, the refrigerator and whatever else will have to be removed. They have to replace the linoleum as well. Isn't the flooring one of the first things installed? If so, it seems to us that the integrity of this camper could be jeopordized. Has anyone had this problem? We are very unhappy and haven't even picked it up. Oh and yes, we are brand new to the forum!