Just an update. I contacted Heartland and they quickly backed away from this.
They did offer to tell me where authorized repair places were in my area and suggested I take it to one of them and have it diagnosed / fixed. No kidding Captain Obvious.
I can't say I am very impressed that this would happen after
2 seasons. Especially seeing that this isn't that uncommon with some of Heartland's products (I am sure it isn't uncommon with other brands either but I am just going on what the dealer said they have been seeing).
I could rant about never buying from them again blah blah blah but they really won't care because they already got my money.
I think your slide needs to be adjusted. It's going out too far and pushing against the sidewall.
I asked about that and they said it could be possible but they would expect damage at the bottom of the slide where the hydraulics are and there isn't any.