Re: Give Heartland your feedback on the 2012 Landmark - what do you want?
MaxOwner, I'm trying to think this through logically, but I don't have this type of landing jack, so I'm only 90% sure how they work. But maybe someone with this type can correct any misunderstanding I may have.
I thought the standard hydraulic landing gear, like these, have a single valve that opens to allow both jacks to extend or retract at the same time. If that's right, the hydraulic fluid will always take the path of least resistance. So one jack will move until it contacts the ground. The other jack will then move into contact with the ground. At that point, they haven't lifted anything yet; they've just extended to touch the ground.
They'll both then move to lift the weight of the front end. If the back of the rig is level, the frame should be keeping the front level as well. The fluid pressure should be distributed to both jacks.
So if that's all correct, then maybe the difference in how far the jacks extend might be a function of any (or all) of 4 things:
1) The ground in front is sloped left-to-right
2) The back of the trailer is not level, forcing the front to follow
3) There's a bind in the short jack, or a restriction in the hose, that makes it significantly harder to extend, causing fluid to go to the other jack
4) The landing jacks are not mounted at the same height on the frame.
I'm dubious about #3 because hydraulic pressure is pretty significant. I think it would have to be a really serious bind or restriction. I'm also dubiouis about #4. On my rig, the jacks are welded to the frame and I think it'd be hard to get this wrong.
I would suggest:
1) while hitched (not using the landing jacks) check the left-to-right level of the ground by the rear axles.
2) while hitched, check the level of the interior, above the axles
If there's a discrepancy, it has nothing to do with the landing jacks. (That discrepancy will also show up on the front-end when unhitched.)
3) while hitched, check the left-to-right level of the ground under the landing jacks
4) extend the landing jacks until they both just touch the ground, but don't lift the trailer at all
If the ground in front is level, and the rear end of the trailer is level, inside and out, the jacks should be extended the same.
If everything is good so far, extend the front jacks to unhitch. The jacks should still be extended about the same. If not, I think you might have a bind or hose problem, or maybe the jacks are mounted at different heights.
If you check these things, I think you can isolate the problem, which will help if you have to get a service tech involved.