New Heartland Mobile App Issues

[explorer2316]

I started this post as I'm sure I'm not the first and won't be the last to have issues with the new mobile app and its launch.

Here's where I'm at right now.
1. I downloaded the app., completed the registration, and never got the confirming email you have to click on to complete the registration process.
2. I tried to reregister but it says my email address has already been used so I'm fairly confident I entered my email address correctly.
3. I tried the recover the password link and it said it would send an email if the account existed. I guess this confirms the registration is not completed and the account doesn't exist yet.
4. I went to the Heartland website and clicked on the live chat. After supplying my information and a brief description of the problem I was presented with a screen that says there are no live agents on line now. (Did it twice).

I'd appreciate it if a moderator would redirect this post where I might get some help.

 

[chaplady]

I had same issue not email to complete registration

 

[danemayer]

Within the app, is says you can email appsuport@heartlandrvs.com

 

[Piperflyer]

Ran into the same problems as explorer did

 

[explorer2316]

Within the app, is says you can email appsuport@heartlandrvs.com

Thanks for providing that. Obviously it tough to access that email address from within the app to get help to get in.
It certainly would have been nice if that had been included with the app announcement.
Thanks again....

 

[Piperflyer]

Ema

Thanks for providing that. Obviously it tough to access that email address from within the app to get help to get in.
It certainly would have been nice if that had been included with the app announcement.
Thanks again....

i didn't work for support

 

[Piperflyer]

Email didn't work for support

 

[explorer2316]

Thanks for the update. I'm going to give it a try anyway.
Thanks again.

 

[LMelvin]

I started this post as I'm sure I'm not the first and won't be the last to have issues with the new mobile app and its launch.

Here's where I'm at right now.
1. I downloaded the app., completed the registration, and never got the confirming email you have to click on to complete the registration process.
2. I tried to reregister but it says my email address has already been used so I'm fairly confident I entered my email address correctly.
3. I tried the recover the password link and it said it would send an email if the account existed. I guess this confirms the registration is not completed and the account doesn't exist yet.
4. I went to the Heartland website and clicked on the live chat. After supplying my information and a brief description of the problem I was presented with a screen that says there are no live agents on line now. (Did it twice).

I'd appreciate it if a moderator would redirect this post where I might get some help.

Hello, can you please send me your VIN#? I will see what is going on. Thank you.

 

[LMelvin]

Also the email for app support is appsupport@heartlandrvs.com

 

[chaplady]

Also the email for app support is appsupport@heartlandrvs.com

Can i send you mine too to check? I sent email throught app builder recieved no word back as of yet

 

[explorer2316]

Hello, can you please send me your VIN#? I will see what is going on. Thank you.

Thank you for that voodoo you do so well. I got the email this morning and successfully confirmed my account. All logged in and good to go. Thanks again!

 

[chaplady]

Got email back all is good 👍 Thanks